AT&T Assessment Questions With Correct Answers
100% Verified
5 Key Behaviors - CORRECT ANSWER -1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)
AT&T 6 Experience Pillars (GURCET) - CORRECT ANSWER -1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank
VPGA - CORRECT ANSWER -Voice Postpaid Gross Add
Prepaid Accounts - CORRECT ANSWER -OPUS and RQ4 must be used simultaneously
Post Paid Accounts - CORRECT ANSWER -Just OPUS, or if it is RQ4, it had to be paid in cash
BYOD - CORRECT ANSWER -Bring Your Own Device (customer supplies phone)
PRPO - CORRECT ANSWER -Protection per Opportunity (insurance attach rate)
, CSAT - CORRECT ANSWER -Customer Satisfaction (Post-Sale review)
SP - CORRECT ANSWER -Sole Proprietor
CRU - CORRECT ANSWER -Corporate Responsibility User (business account)
IRU - CORRECT ANSWER -Individual Responsibility User (consumer with employer discount)
BAN - CORRECT ANSWER -Billing account number (unique identifier)
FAN - CORRECT ANSWER -Foundation account number (business employee discount)
AGPO - CORRECT ANSWER -Accessory gross profit per Opportunity (accessory sales rate)
Opp - CORRECT ANSWER -Opportunities, new activation or upgrade
GP - CORRECT ANSWER -Gross Profit
Up - CORRECT ANSWER -(Upg/Upgrade) - new phone for existing line of service
MST - CORRECT ANSWER -my sales tool, building quotes, checking promotions
RPC - CORRECT ANSWER -Rate plan calculator, building quotes
OPUS - CORRECT ANSWER -AT&T web software to access customer's accounts
100% Verified
5 Key Behaviors - CORRECT ANSWER -1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)
AT&T 6 Experience Pillars (GURCET) - CORRECT ANSWER -1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank
VPGA - CORRECT ANSWER -Voice Postpaid Gross Add
Prepaid Accounts - CORRECT ANSWER -OPUS and RQ4 must be used simultaneously
Post Paid Accounts - CORRECT ANSWER -Just OPUS, or if it is RQ4, it had to be paid in cash
BYOD - CORRECT ANSWER -Bring Your Own Device (customer supplies phone)
PRPO - CORRECT ANSWER -Protection per Opportunity (insurance attach rate)
, CSAT - CORRECT ANSWER -Customer Satisfaction (Post-Sale review)
SP - CORRECT ANSWER -Sole Proprietor
CRU - CORRECT ANSWER -Corporate Responsibility User (business account)
IRU - CORRECT ANSWER -Individual Responsibility User (consumer with employer discount)
BAN - CORRECT ANSWER -Billing account number (unique identifier)
FAN - CORRECT ANSWER -Foundation account number (business employee discount)
AGPO - CORRECT ANSWER -Accessory gross profit per Opportunity (accessory sales rate)
Opp - CORRECT ANSWER -Opportunities, new activation or upgrade
GP - CORRECT ANSWER -Gross Profit
Up - CORRECT ANSWER -(Upg/Upgrade) - new phone for existing line of service
MST - CORRECT ANSWER -my sales tool, building quotes, checking promotions
RPC - CORRECT ANSWER -Rate plan calculator, building quotes
OPUS - CORRECT ANSWER -AT&T web software to access customer's accounts
