AT&T Knowledge Test Questions With Correct
Answers 100% Verified
Partial month charges - CORRECT ANSWER -Cost per day of plan/features before bill cycle
restart date
T/F: New lines always have a full month of service billed in advance on the first bill they appear
on - CORRECT ANSWER -True
What kind of new line will not have extra charges that make the first bill higher than normal? -
CORRECT ANSWER -Never, new lines will always have a first bill that is higher than normal
Sam is a nurse, Mary is a graphic designer, and Daniel is a construction worker. They all want to
switch on the same bill. Who must be the account holder to qualify for the AT&T Appreciation
Offer? - CORRECT ANSWER -Sam, the nurse, because Appreciation Offer extends to military, first
responders, teachers and nurses
Jim is signing up for new AT&T service at a Costco location. If Jim wants to save $10/month on
his Unlimited Plan that he sees advertised in the location, what plan will he need to sign up for?
- CORRECT ANSWER -Unlimited Premium PL
Which promotions can the Appreciation Offer stack with? - CORRECT ANSWER -AARP and Tiered
offer
What is the best plan for someone who likes to watch movies at home and on the go, needs the
fastest data available, and needs to use the hotspot feature regularly? - CORRECT ANSWER -
Premium PL
When is the Tower open? - CORRECT ANSWER -9am-9pm Central
, How many days does a customer have to send back their Next Up turn-in to AT&T - CORRECT
ANSWER -10 days
Which of the following charges are partial month charges applied to on the first bill? - CORRECT
ANSWER -Unlimited Plans and Features
Which plan does not qualify for AT&T National Offers - CORRECT ANSWER -Value Plus VL
John is a premium qualified AARP member. He wants Unlimited Premium PL and is deciding
between 5 or 6 lines. What are his potential AARP savings? - CORRECT ANSWER -$10 per month
savings for all lines when signing up for 1-5 lines, $5 for 6 lines or more
How old do you have to be to qualify for an AARP membership? - CORRECT ANSWER -18 years
or older
What is the minimum trade-in value required to participate in the iPhone Premium device
trade-in offer and receive $350 in bill credits? - CORRECT ANSWER -$35
What is the minimum trade-in value to receive up to $800 in bill credits with the Android
Premium trade-in offer - CORRECT ANSWER -$35
Which Unlimited Your Way plan has 5G access included? - CORRECT ANSWER -All of the above
How much premium data is included monthly with Unlimited Premium PL - CORRECT ANSWER -
Unlimited data across all plans
How much is a customer charged if a Next Up turn-in is not sent back to AT&T? - CORRECT
ANSWER -Remaining installment balance
Answers 100% Verified
Partial month charges - CORRECT ANSWER -Cost per day of plan/features before bill cycle
restart date
T/F: New lines always have a full month of service billed in advance on the first bill they appear
on - CORRECT ANSWER -True
What kind of new line will not have extra charges that make the first bill higher than normal? -
CORRECT ANSWER -Never, new lines will always have a first bill that is higher than normal
Sam is a nurse, Mary is a graphic designer, and Daniel is a construction worker. They all want to
switch on the same bill. Who must be the account holder to qualify for the AT&T Appreciation
Offer? - CORRECT ANSWER -Sam, the nurse, because Appreciation Offer extends to military, first
responders, teachers and nurses
Jim is signing up for new AT&T service at a Costco location. If Jim wants to save $10/month on
his Unlimited Plan that he sees advertised in the location, what plan will he need to sign up for?
- CORRECT ANSWER -Unlimited Premium PL
Which promotions can the Appreciation Offer stack with? - CORRECT ANSWER -AARP and Tiered
offer
What is the best plan for someone who likes to watch movies at home and on the go, needs the
fastest data available, and needs to use the hotspot feature regularly? - CORRECT ANSWER -
Premium PL
When is the Tower open? - CORRECT ANSWER -9am-9pm Central
, How many days does a customer have to send back their Next Up turn-in to AT&T - CORRECT
ANSWER -10 days
Which of the following charges are partial month charges applied to on the first bill? - CORRECT
ANSWER -Unlimited Plans and Features
Which plan does not qualify for AT&T National Offers - CORRECT ANSWER -Value Plus VL
John is a premium qualified AARP member. He wants Unlimited Premium PL and is deciding
between 5 or 6 lines. What are his potential AARP savings? - CORRECT ANSWER -$10 per month
savings for all lines when signing up for 1-5 lines, $5 for 6 lines or more
How old do you have to be to qualify for an AARP membership? - CORRECT ANSWER -18 years
or older
What is the minimum trade-in value required to participate in the iPhone Premium device
trade-in offer and receive $350 in bill credits? - CORRECT ANSWER -$35
What is the minimum trade-in value to receive up to $800 in bill credits with the Android
Premium trade-in offer - CORRECT ANSWER -$35
Which Unlimited Your Way plan has 5G access included? - CORRECT ANSWER -All of the above
How much premium data is included monthly with Unlimited Premium PL - CORRECT ANSWER -
Unlimited data across all plans
How much is a customer charged if a Next Up turn-in is not sent back to AT&T? - CORRECT
ANSWER -Remaining installment balance
