IFSM 461
Stage 1 – Preliminary Investigation Report
Date:
, Introduction
This investigation was requested by PEP’s IT Steering Committee (ITSC), This includes,
Carolyn West (CEO), Tim Uduak, Jr. (COO), Karl Manley (CFO), Mark Temple (CIO), Susan
Black (SVP), and Jason Udo (VP).I, LaMia Preston, from Preston’s IT System Analysis (PISA)
have conducted the investigation of Precision Electronic Parts (PEP) current customer billing and
payment system, as well as any related daily business processes.
System Request Summary
PEP has developed a low voltage motor that reduces electricity costs and makes older
medical equipment eco-friendlier. In addition, PEP has also added a new line of more efficient
low voltage motors that can be used outside of the field of medicine. This then brought along a
high demand for the new motors, one that the current operating system (OS) can’t handle. The
other departments have been optimized to handle the increase, however, no expansion has been
made in the Orders & Shipping department, the Inventory Management department, nor the
Finance department. The Finance department is the one which is in the most need of expansion
as it is unable to keep up with the orders. As of now the Finance department is falling behind its
fellow departments. The department is unable to keep up with invoicing, billing and the
processing of customer payments. In the end, the best way to fix this would be to have a system
that can handle an infinite amount of billing and payment transactions, as well as track inventory.
Preliminary Findings
Project Scope
Stage 1 – Preliminary Investigation Report
Date:
, Introduction
This investigation was requested by PEP’s IT Steering Committee (ITSC), This includes,
Carolyn West (CEO), Tim Uduak, Jr. (COO), Karl Manley (CFO), Mark Temple (CIO), Susan
Black (SVP), and Jason Udo (VP).I, LaMia Preston, from Preston’s IT System Analysis (PISA)
have conducted the investigation of Precision Electronic Parts (PEP) current customer billing and
payment system, as well as any related daily business processes.
System Request Summary
PEP has developed a low voltage motor that reduces electricity costs and makes older
medical equipment eco-friendlier. In addition, PEP has also added a new line of more efficient
low voltage motors that can be used outside of the field of medicine. This then brought along a
high demand for the new motors, one that the current operating system (OS) can’t handle. The
other departments have been optimized to handle the increase, however, no expansion has been
made in the Orders & Shipping department, the Inventory Management department, nor the
Finance department. The Finance department is the one which is in the most need of expansion
as it is unable to keep up with the orders. As of now the Finance department is falling behind its
fellow departments. The department is unable to keep up with invoicing, billing and the
processing of customer payments. In the end, the best way to fix this would be to have a system
that can handle an infinite amount of billing and payment transactions, as well as track inventory.
Preliminary Findings
Project Scope
