BPM Final Exam Questions and Answers

BPM Final Exam Questions and
Answers14

variability is not customer one of the 5 sources of customer induced variability - ANSWERS -
Arrival

: customer arrivals are independent

decisions not evenly spaced.



Capability

: level of knowledge and skills vary

resulting in some hand-holding.



Request

: uneven service times result from

unique demands.



Effort

: level of commitment to coproduction or

self-service varies.



Subjective Preference

: personal preferences

introduce unpredictability.

, disadvantage of saturation lies in which of the following areas - ANSWERS -Saturation Marketing
(Same Firm)

(e.g. Au Bon Pain, Ice Cream Vendors)



High density, Downtown locations



???



definition of BPM - ANSWERS -OM (Operations Management)+Business Information Systems
(BIS)



Sequence of activities organizations perform typically resulting in revenue or value added to
organization



give steps in process and pictures of swim lane diagram - ANSWERS -swim lane that matches
process



???



various components of cycle time the process time does... - ANSWERS -set up: work station
being set up



queue time: other work in front of it



wait time: waiting to move to next step



move time: time a job spends in transit