Genesys Routing/Solution 2025/2026
Exam Questions and Verified Answers |
Already Graded A+
Orchestration Server - 🧠 ANSWER ✔✔Recieves request from T Server and
fetches SCXML application from Web Application Server and executes this
application
Universal Routing Server - 🧠 ANSWER ✔✔Routing engine - runs strategic
target-seeking algoritms for each inbound interaction.
Web Application Server - 🧠 ANSWER ✔✔All routing applications must be
uploaded to a _______
Composer - 🧠 ANSWER ✔✔Graphical IDE routing application development
tool which generates SCXML
,T-Server - 🧠 ANSWER ✔✔Lets Universal Routing Server (URS) and
Orchestration Server (ORS) know a call has arrived and routing application
needs to be executed.
Stat Server - 🧠 ANSWER ✔✔Tracks the real-time status of the contact
center objects.
Script Object - 🧠 ANSWER ✔✔What type of object is created in
Configuration Server when you save a strategy from Interaction Routing
Designer?
Blocks - 🧠 ANSWER ✔✔________are the fundamental elements of a
routing strategy.
Configuration Server - 🧠 ANSWER ✔✔Which component is responsible for
providing the routing strategy to URS?
Message Server - 🧠 ANSWER ✔✔Which server application provides the
link for strategy monitoring between Interaction Routing Designer and
Univeersal Routing Server?
*.rbn file locally or in a DB - 🧠 ANSWER ✔✔Where are the graphical
versions of a routing strategy stored?
, EventRouteUsed - 🧠 ANSWER ✔✔An interaction has been routed as
requested
EventRinging - 🧠 ANSWER ✔✔An interaction has arrived at an agent's
extension
EventRouteRequest - 🧠 ANSWER ✔✔An interaction has been placed on a
routing point specified by This DN, and is waiting for a routing instructions.
EventAttachedDataChanged - 🧠 ANSWER ✔✔Business data is associated
with an interaction
EventTreatmentApplied - 🧠 ANSWER ✔✔The message when a treatment
has been succesfully started for an interaction
Processing GET request - 🧠 ANSWER ✔✔URI of Routing Application as
defined in the Enhanced Routing Script Object
Request successful - 🧠 ANSWER ✔✔Indicates that SCXML appication
document was succesfully retrieved from Web Application Server
HTTP request completed - 🧠 ANSWER ✔✔Confirmation that HTTP request
has completed
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
Exam Questions and Verified Answers |
Already Graded A+
Orchestration Server - 🧠 ANSWER ✔✔Recieves request from T Server and
fetches SCXML application from Web Application Server and executes this
application
Universal Routing Server - 🧠 ANSWER ✔✔Routing engine - runs strategic
target-seeking algoritms for each inbound interaction.
Web Application Server - 🧠 ANSWER ✔✔All routing applications must be
uploaded to a _______
Composer - 🧠 ANSWER ✔✔Graphical IDE routing application development
tool which generates SCXML
,T-Server - 🧠 ANSWER ✔✔Lets Universal Routing Server (URS) and
Orchestration Server (ORS) know a call has arrived and routing application
needs to be executed.
Stat Server - 🧠 ANSWER ✔✔Tracks the real-time status of the contact
center objects.
Script Object - 🧠 ANSWER ✔✔What type of object is created in
Configuration Server when you save a strategy from Interaction Routing
Designer?
Blocks - 🧠 ANSWER ✔✔________are the fundamental elements of a
routing strategy.
Configuration Server - 🧠 ANSWER ✔✔Which component is responsible for
providing the routing strategy to URS?
Message Server - 🧠 ANSWER ✔✔Which server application provides the
link for strategy monitoring between Interaction Routing Designer and
Univeersal Routing Server?
*.rbn file locally or in a DB - 🧠 ANSWER ✔✔Where are the graphical
versions of a routing strategy stored?
, EventRouteUsed - 🧠 ANSWER ✔✔An interaction has been routed as
requested
EventRinging - 🧠 ANSWER ✔✔An interaction has arrived at an agent's
extension
EventRouteRequest - 🧠 ANSWER ✔✔An interaction has been placed on a
routing point specified by This DN, and is waiting for a routing instructions.
EventAttachedDataChanged - 🧠 ANSWER ✔✔Business data is associated
with an interaction
EventTreatmentApplied - 🧠 ANSWER ✔✔The message when a treatment
has been succesfully started for an interaction
Processing GET request - 🧠 ANSWER ✔✔URI of Routing Application as
defined in the Enhanced Routing Script Object
Request successful - 🧠 ANSWER ✔✔Indicates that SCXML appication
document was succesfully retrieved from Web Application Server
HTTP request completed - 🧠 ANSWER ✔✔Confirmation that HTTP request
has completed
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
