GOLDEN OPPORTUNITIES TEST WITH AL CORRECT
& 100% VERIFIED ANSWERS|ALREADY GRADED A+
What is the most likely reason for losing guests' business? ✔Correct Answer-Guests are dissatisfied
with the service.
When you are assisting a person with a disablility, what should you do? ✔Correct Answer-Be
patient, stay relaxed, and adapt your behavior to the situation.
Allowing your personality to shine through your service is important because: ✔Correct Answer-
Guests don't want to talk to someone who sounds stiff and impersonal.
Does the statement below best reflect the attitude needed to provide outstanding service?
"I always put myself in the guest's shoes when providing service." ✔Correct Answer-Yes
Teresa has worked as a bell person for five years. Her property's management and co-workers all
consider her a great source of information. Which of the following statements best describes why
they would think that way? ✔Correct Answer-She consistently goes out of her way to learn about
new services offered at the property and new venues in the surrounding areas.
Being knowledgeable of your property and the surrounding area means what? ✔Correct Answer-
Identifying information that you can use when guests have questions or need assistance.
What best describes the outcome of providing personalized guest service? ✔Correct Answer-The
guest feels special and appreciated.
The opportunities for incorporating personality into your service are: ✔Correct Answer-Endless
In addition to being on the lookout for ways to raise the quality of the service you provide to guests,
you should also look for ways to: ✔Correct Answer-Personalize the service you offered
Injecting personality into your service can make guests feel that they are: ✔Correct Answer-
Dealing with a person who cares about them
Using your knowledge of your property's changing amenities and services to help guests get the
most out of their day best describes your: ✔Correct Answer-Personal commitment to continue
learning
Delivering outstanding guest service means: ✔Correct Answer-Follow through until service is
complete.
What best describes the outcome of providing personalized guest service? ✔Correct Answer-The
guests feel special and appreciated.
Is this statement correct?
"Providing extraordinary service for guests with disabilities is not really that different from the same
great service you provide to all guests." ✔Correct Answer-Yes
& 100% VERIFIED ANSWERS|ALREADY GRADED A+
What is the most likely reason for losing guests' business? ✔Correct Answer-Guests are dissatisfied
with the service.
When you are assisting a person with a disablility, what should you do? ✔Correct Answer-Be
patient, stay relaxed, and adapt your behavior to the situation.
Allowing your personality to shine through your service is important because: ✔Correct Answer-
Guests don't want to talk to someone who sounds stiff and impersonal.
Does the statement below best reflect the attitude needed to provide outstanding service?
"I always put myself in the guest's shoes when providing service." ✔Correct Answer-Yes
Teresa has worked as a bell person for five years. Her property's management and co-workers all
consider her a great source of information. Which of the following statements best describes why
they would think that way? ✔Correct Answer-She consistently goes out of her way to learn about
new services offered at the property and new venues in the surrounding areas.
Being knowledgeable of your property and the surrounding area means what? ✔Correct Answer-
Identifying information that you can use when guests have questions or need assistance.
What best describes the outcome of providing personalized guest service? ✔Correct Answer-The
guest feels special and appreciated.
The opportunities for incorporating personality into your service are: ✔Correct Answer-Endless
In addition to being on the lookout for ways to raise the quality of the service you provide to guests,
you should also look for ways to: ✔Correct Answer-Personalize the service you offered
Injecting personality into your service can make guests feel that they are: ✔Correct Answer-
Dealing with a person who cares about them
Using your knowledge of your property's changing amenities and services to help guests get the
most out of their day best describes your: ✔Correct Answer-Personal commitment to continue
learning
Delivering outstanding guest service means: ✔Correct Answer-Follow through until service is
complete.
What best describes the outcome of providing personalized guest service? ✔Correct Answer-The
guests feel special and appreciated.
Is this statement correct?
"Providing extraordinary service for guests with disabilities is not really that different from the same
great service you provide to all guests." ✔Correct Answer-Yes
