CERTIFIED BUILDING OFFICIAL MM MANAGEMENT MODULE STUDY GUIDE QUESTIONS
WITH 100% CORRECT ANSWERS!!
Regardless of the high degree of professionalism attained by members of the building department in its
conduct of things scientific and technical, it will be judged more critically on ____________. -
(ANSWER)its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC contain
sections that allow for the approval of alternatives to gain code compliance. One of the best tools
available to an inspector in approving alternative materials and methods is _____________. -
(ANSWER)utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in the
construction process and in achieving safe buildings. - (ANSWER)collaborative effort
One indication of poor time management on the part of an inspector is that the ___________. -
(ANSWER)inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside about the
decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried someone will find out?
This type of questioning is called ____________. - (ANSWER)the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. - (ANSWER)public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building department and
the need to refrain from becoming involved in the daily operations of the building department? -
(ANSWER)the building official
Coordination between departments is often inadequate. _________ is a method that provides solutions
to a fractured process. - (ANSWER)The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable companies
that make up the tax base such as owners of commercial real estate? - (ANSWER)The chamber of
commerce
, CERTIFIED BUILDING OFFICIAL MM MANAGEMENT MODULE STUDY GUIDE QUESTIONS
WITH 100% CORRECT ANSWERS!!
Performance measures and indicators are used to determine the __________ and __________ of the
staff's work activities. - (ANSWER)quality, quantity
The challenge in any department seems to be managing _________, such as personal appearance,
manners and communication skills. - (ANSWER)intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon against
________ the code enforcement process - (ANSWER)ignorance of
The best attitude for members of the building safety department to adopt when dealing with a member
of the public is _________. - (ANSWER)patience
Code education begins at the highest levels of the organization through policies and __________ of the
building department, which may include public presentations to interested groups. - (ANSWER)outreach
efforts
CRM software systems are one of the most popular forms of receiving public feedback. What does CRM
stand for? - (ANSWER)Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public - (ANSWER)column
The building official is the _________ in charge of the building safety department. As such, they also
serve as the voice and face of the department. It is incumbent on the building official to attend regular
stakeholder association meetings such as the local home builders, building owners and managers, AIA,
etc., in order to receive feedback and have a positive flow of communication. - (ANSWER)executive
official
Authority for code enforcement is based on _________ granted by the U.S. Constitution. -
(ANSWER)police power
WITH 100% CORRECT ANSWERS!!
Regardless of the high degree of professionalism attained by members of the building department in its
conduct of things scientific and technical, it will be judged more critically on ____________. -
(ANSWER)its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC contain
sections that allow for the approval of alternatives to gain code compliance. One of the best tools
available to an inspector in approving alternative materials and methods is _____________. -
(ANSWER)utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in the
construction process and in achieving safe buildings. - (ANSWER)collaborative effort
One indication of poor time management on the part of an inspector is that the ___________. -
(ANSWER)inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside about the
decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried someone will find out?
This type of questioning is called ____________. - (ANSWER)the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. - (ANSWER)public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building department and
the need to refrain from becoming involved in the daily operations of the building department? -
(ANSWER)the building official
Coordination between departments is often inadequate. _________ is a method that provides solutions
to a fractured process. - (ANSWER)The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable companies
that make up the tax base such as owners of commercial real estate? - (ANSWER)The chamber of
commerce
, CERTIFIED BUILDING OFFICIAL MM MANAGEMENT MODULE STUDY GUIDE QUESTIONS
WITH 100% CORRECT ANSWERS!!
Performance measures and indicators are used to determine the __________ and __________ of the
staff's work activities. - (ANSWER)quality, quantity
The challenge in any department seems to be managing _________, such as personal appearance,
manners and communication skills. - (ANSWER)intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon against
________ the code enforcement process - (ANSWER)ignorance of
The best attitude for members of the building safety department to adopt when dealing with a member
of the public is _________. - (ANSWER)patience
Code education begins at the highest levels of the organization through policies and __________ of the
building department, which may include public presentations to interested groups. - (ANSWER)outreach
efforts
CRM software systems are one of the most popular forms of receiving public feedback. What does CRM
stand for? - (ANSWER)Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public - (ANSWER)column
The building official is the _________ in charge of the building safety department. As such, they also
serve as the voice and face of the department. It is incumbent on the building official to attend regular
stakeholder association meetings such as the local home builders, building owners and managers, AIA,
etc., in order to receive feedback and have a positive flow of communication. - (ANSWER)executive
official
Authority for code enforcement is based on _________ granted by the U.S. Constitution. -
(ANSWER)police power
