WITH COMPLETE SOLUTIONS.
1 of 68
Term
Why do BPM professionals think analysis is a process of
discovery?
A. Because they don't know what they don't know
B. The goal is to ensure that conclusions are based on facts
extrapolated from the data and not on hearsay or
generalizations.
C. Because they have to interview subject matter experts
D.Because they have to spend "a day in the life" with the
person performing the job
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, B. The goal is to ensure
that conclusions are
based on facts A. The use of standards to
extrapolated from the support the whole BPM-
data and not on lifecycle.
hearsay or
generalizations.
B. Visual illustration of
process features to C. The end-to-end series of
ensure better events for interacting with
communication customers
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2 of 68
Term
Why is it critical to scope the depth of the process analysis?
A. How much of the organization it will involve
B. The impact any changes will have upstream and
downstream of the processes analyzed
C. To decide how far the project will reach
D.All of the above
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C. Both of the answers C. Both statements are correct
D. Neither A nor B D. All of the above
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,3 of 68
Term
What is the purpose of operational transformation?
A. To reinvent the core operating model
B. To create tomorrow's core operating model
C. Both A and B
D.Neither A nor B
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C. Both of the answers C. Both A and B
D. All of the above D. Neither A nor B
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4 of 68
Term
What is the difference between Process Management
maturity and Business Process maturity?
A. Process Management maturity is a management discipline
organizational scale; Business Process maturity describes
whether an organization's processes are documented
B.Process Management maturity is a measurement of
performance of an organization's processes; Business
Process maturity is a
, measurement of a process's performance to strategy
C. Process Management maturity describes how mature an
organization is in managing its business processes; Business
Process maturity is the level of maturity of an organization's
business
processes
D.None of the above
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A. It is the creation of new business processes comprised of a
Logical design which describes What activities are performed and
a Physical design which describes How the activities are
performed
B. The team should have an Executive Leader, Process
design experts, SMEs, Customers, Facilitator, project manager
and process owner
A. The use of standards to support the whole BPM-lifecycle.
C. Process Management maturity describes how mature an
organization is in managing its business processes; Business
Process maturity is the level of maturity of an organization's
business processes
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5 of 68
Term