1|Page
OMGT 5373 QUALITY MANAGEMENT MIDTERM & FINAL EXAM LATEST
2025/2026 ACTUAL EXAM WITH COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
__________ is a statistical technique for determining the
existence of differences among several population means. -
ANSWER-ANOVA
___________________ are also known as frequency charts. -
ANSWER-Histograms
A(n) _________ shows the distribution of values produced by a
process. - ANSWER-Histogram
What tool is also known as the "fishbone" diagram? - ANSWER-
Cause and effect diagram
What tool can be used to show process flow? - ANSWER-Flow
Chart
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PDCA/PDSA is also known as the _________. - ANSWER-
Deming or Shewhart Cycle
A ______________ is just a line graph of data plotted over time. -
ANSWER-Run Chart
A ______________ provides a way to collect and tally data points
at the locations where the data are generated. The data can be
quantitative or qualitative. - ANSWER-Check Sheet
Pre-hypothesis, hypothesis, experiment, and evaluation are all
parts of the approach known as the ________ . - ANSWER-
Scientific Method
A _____________ is a visual representation of the sequence of
steps and decisions needed to perform a process. - ANSWER-
Flow Chart
,3|Page
________________ are graphs used to study how data about
aspects of a process change over time, without evaluating them
against a broader context or analysis. - ANSWER-Run Charts
The main differences between the quality of a manufactured
product versus a service are: - ANSWER-The quality of the
manufactured product is measured against a specification; the
quality of the service is measured based on customer reaction
and is typically more labor intensive
Match the quality guru with their most-famous definition of quality:
Deming - ANSWER-"a predictable degree of uniformity and
dependability with a quality standard suited to the customer."
Roughly, meeting or exceeding customer expectations.
Match the quality guru with their most-famous definition of quality:
Juran - ANSWER-"Fitness for use"
, 4|Page
Match the quality guru with their most-famous definition of quality:
Feigenbaum - ANSWER-Quality is the customer's perception of
what quality is, not what a company thinks it is.
Quality and cost are the same.
Match the quality guru with their most-famous definition of quality:
Crosby - ANSWER-"conformance to requirements"
Match the quality guru with their most-famous definition of quality:
Shingo - ANSWER-People first. Seeking perfection. Embracing
scientific thinking. Improving flow and pull.
Match the quality guru with their most-famous definition of quality:
Ohno - ANSWER-Daily improvements, minimizing (optimizing)
inventory ("Just In Time"), reducing waste (the "7 Wastes")
OMGT 5373 QUALITY MANAGEMENT MIDTERM & FINAL EXAM LATEST
2025/2026 ACTUAL EXAM WITH COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% VERIFIED ANSWERS) |ALREADY GRADED A+|
||PROFESSOR VERIFIED|| ||BRANDNEW!!!||
__________ is a statistical technique for determining the
existence of differences among several population means. -
ANSWER-ANOVA
___________________ are also known as frequency charts. -
ANSWER-Histograms
A(n) _________ shows the distribution of values produced by a
process. - ANSWER-Histogram
What tool is also known as the "fishbone" diagram? - ANSWER-
Cause and effect diagram
What tool can be used to show process flow? - ANSWER-Flow
Chart
,2|Page
PDCA/PDSA is also known as the _________. - ANSWER-
Deming or Shewhart Cycle
A ______________ is just a line graph of data plotted over time. -
ANSWER-Run Chart
A ______________ provides a way to collect and tally data points
at the locations where the data are generated. The data can be
quantitative or qualitative. - ANSWER-Check Sheet
Pre-hypothesis, hypothesis, experiment, and evaluation are all
parts of the approach known as the ________ . - ANSWER-
Scientific Method
A _____________ is a visual representation of the sequence of
steps and decisions needed to perform a process. - ANSWER-
Flow Chart
,3|Page
________________ are graphs used to study how data about
aspects of a process change over time, without evaluating them
against a broader context or analysis. - ANSWER-Run Charts
The main differences between the quality of a manufactured
product versus a service are: - ANSWER-The quality of the
manufactured product is measured against a specification; the
quality of the service is measured based on customer reaction
and is typically more labor intensive
Match the quality guru with their most-famous definition of quality:
Deming - ANSWER-"a predictable degree of uniformity and
dependability with a quality standard suited to the customer."
Roughly, meeting or exceeding customer expectations.
Match the quality guru with their most-famous definition of quality:
Juran - ANSWER-"Fitness for use"
, 4|Page
Match the quality guru with their most-famous definition of quality:
Feigenbaum - ANSWER-Quality is the customer's perception of
what quality is, not what a company thinks it is.
Quality and cost are the same.
Match the quality guru with their most-famous definition of quality:
Crosby - ANSWER-"conformance to requirements"
Match the quality guru with their most-famous definition of quality:
Shingo - ANSWER-People first. Seeking perfection. Embracing
scientific thinking. Improving flow and pull.
Match the quality guru with their most-famous definition of quality:
Ohno - ANSWER-Daily improvements, minimizing (optimizing)
inventory ("Just In Time"), reducing waste (the "7 Wastes")
