ZENDESK SUPPORT ADMIN CERTIFICATION ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS

ZENDESK SUPPORT ADMIN CERTIFICATION ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scripted answers based on predefined actions/events.Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure services. Tutors are available for all subjects! Email now at: What are the 3 types of Business Rules? - Answer -Triggers, Automations, and SLAs. What type of Business Rule is event-based? - Answer -Triggers What type of Business Rules are time-based? - Answer -Automa