USPS SALES AND SERVICES ASSOCIATE
TRAINING EXAM 2 VERSION A&B ALL
COMBINED WITH QUESTIONS AND CORRECT
ANSWERS TESTED AND APPROVED!!!
When you sell maximum value you are meeting the customer's
__________. --ANSWER--Needs.
What is a need? --ANSWER--A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. --ANSWER--A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging
customers? --ANSWER--Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. --ANSWER--Message.
Page 1 of 28
,If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100
insurance and tracking included.....what park of G.I.S.T. would this
be? --ANSWER--Suggest.
Once you determine how a customer wants to mail a package and
have offered additional insurance, what additional products may you
suggest? --ANSWER--Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? --ANSWER--70 lbx.
How do you determine the dimensions of a mailpiece? --ANSWER--
Combine the length plus girth.
What are the 5 processing categories? --ANSWER--Letters, flats
(large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? --ANSWER--Clean, stocked and
Friendly...Everyday!.
Page 2 of 28
, What is the maximum length and girth (combined) for a parcel? --
ANSWER--130" for standard post only. Oversize charges will apply
for packages exceeding 108".
When are balloon charges applied? --ANSWER--Packages weighing
less than 20 lbs that measure over 84" but not more than 108" (length
+ girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but
is rigid...what price category is it charged? --ANSWER--Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in
thickness....what price category is it charged? --ANSWER--Flat (large
envelope).
What is a customer charged when a balloon surcharge applies? --
ANSWER--20 lb rate.
When is DIM (dimensional) weight applied? --ANSWER--Only for
Priority packages which exceed 1 cubic foot and are mailed zones 5-
8.
Page 3 of 28
TRAINING EXAM 2 VERSION A&B ALL
COMBINED WITH QUESTIONS AND CORRECT
ANSWERS TESTED AND APPROVED!!!
When you sell maximum value you are meeting the customer's
__________. --ANSWER--Needs.
What is a need? --ANSWER--A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. --ANSWER--A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging
customers? --ANSWER--Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. --ANSWER--Message.
Page 1 of 28
,If you ask a customer if they would like to send a package Priority
Mail Express, which is guaranteed to arrive tomorrow, with $100
insurance and tracking included.....what park of G.I.S.T. would this
be? --ANSWER--Suggest.
Once you determine how a customer wants to mail a package and
have offered additional insurance, what additional products may you
suggest? --ANSWER--Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? --ANSWER--70 lbx.
How do you determine the dimensions of a mailpiece? --ANSWER--
Combine the length plus girth.
What are the 5 processing categories? --ANSWER--Letters, flats
(large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? --ANSWER--Clean, stocked and
Friendly...Everyday!.
Page 2 of 28
, What is the maximum length and girth (combined) for a parcel? --
ANSWER--130" for standard post only. Oversize charges will apply
for packages exceeding 108".
When are balloon charges applied? --ANSWER--Packages weighing
less than 20 lbs that measure over 84" but not more than 108" (length
+ girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but
is rigid...what price category is it charged? --ANSWER--Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in
thickness....what price category is it charged? --ANSWER--Flat (large
envelope).
What is a customer charged when a balloon surcharge applies? --
ANSWER--20 lb rate.
When is DIM (dimensional) weight applied? --ANSWER--Only for
Priority packages which exceed 1 cubic foot and are mailed zones 5-
8.
Page 3 of 28
