ACCREDITED RESIDENTIAL MANAGER
- ARM CERTIFICATION EXAM
QUESTIONS AND DETAILED ANSWERS.
EXPERT VERIFIED FOR GUARANTEED
PASS.
Emotional Intelligence - ANS The ability to monitor one's own and others' feelings and
emotions, to discriminate among them and to use to use this information to guides one's
thinking and actions.
Job Analysis - ANS Is the process of identifying essential Skills, Knowledge, and Abilities
required to perform a job; Forms the basis of all subsequent human resources activity.
Behavioral - ANS A type of question asked by an interviewer to determine a persons
disposition based on previous behavior in particular situations.
Orientation - ANS Is the process of informing new employees what is expected of them on
the job as well as making them feel welcome and comfortable.
Avoiding/Avoidance - ANS Is a style of conflict resolution in which a person withdraws from
the issue and/or side-steps the conflict.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Employee Handbook - ANS Generally the most common format used to communicate
company policies, vision, and mission.
Job Description - ANS Defines the job in terms the responsibilities, reporting structure, and
the Skills, Knowledge, and Abilities required to fulfill the duties of the position as identified in
the Job Analysis.
Recruiting - ANS The process of identifying and attracting qualified job applicants.
Job Knowledge - ANS A type of question asked by an interviewer to determine whether the
applicant has the necessary knowledge to perform the job.
Collaborative - ANS Style of conflict resolution in which parties work together to solve the
problem, and have confidence in each other as partners.
Performance Feedback - ANS An ongoing process in which the manager and employee have
constructive conversations related to performance.
Kinesthetic - ANS A type of learner that learns best with a hands on approach and explore
the physical world; also called Tactile Learners.
Autocratic - ANS A style of management in which decisions are imposed on subordinates;
also known as Theory X management,where managers believe people dislike work and must be
told what to do.
Coaching - ANS Is used to develop employees rather than address specific behaviors and
performance.
Equal Employment Opportunity Commission - ANS EEOC
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Rent Roll/Collections Report - ANS A listing of all units showing the residents' name, rental
rate, and status of collections.
Delinquency Report - ANS The report that tracks late payments of rent, updated monthly and
sent to owner in the reports.
Budget Variance - ANS Is a difference in the amount forecast for an account in a budget, and
the actual amount spent or earned in the account.
Gross Potential Income (GPI) - ANS Total income possible of a property if 100% occupied and
100% of rent collected.
Loss to Lease - ANS The amount of money "lost" due to rents being less than market rent.
Vacancy and Collection Loss - ANS The amount of potential income not being acquired due
to vacancy or non-payment of leased space.
Effective Gross Income - ANS EGI
Effective Gross Income (EGI) - ANS Net rent revenue plus miscellaneous income minus
vacancy and collection loss; Income - other expenses = ?
Net Operating Income. - ANS NOI
Net Operating Income (NOI) - ANS Total Collections, less operating expenses, that goes to
lenders (in the form of Debt Service) and owners (in the form of Return On Investment). EGI-
OE=?
Annual Debt Service - ANS ADS
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
- ARM CERTIFICATION EXAM
QUESTIONS AND DETAILED ANSWERS.
EXPERT VERIFIED FOR GUARANTEED
PASS.
Emotional Intelligence - ANS The ability to monitor one's own and others' feelings and
emotions, to discriminate among them and to use to use this information to guides one's
thinking and actions.
Job Analysis - ANS Is the process of identifying essential Skills, Knowledge, and Abilities
required to perform a job; Forms the basis of all subsequent human resources activity.
Behavioral - ANS A type of question asked by an interviewer to determine a persons
disposition based on previous behavior in particular situations.
Orientation - ANS Is the process of informing new employees what is expected of them on
the job as well as making them feel welcome and comfortable.
Avoiding/Avoidance - ANS Is a style of conflict resolution in which a person withdraws from
the issue and/or side-steps the conflict.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Employee Handbook - ANS Generally the most common format used to communicate
company policies, vision, and mission.
Job Description - ANS Defines the job in terms the responsibilities, reporting structure, and
the Skills, Knowledge, and Abilities required to fulfill the duties of the position as identified in
the Job Analysis.
Recruiting - ANS The process of identifying and attracting qualified job applicants.
Job Knowledge - ANS A type of question asked by an interviewer to determine whether the
applicant has the necessary knowledge to perform the job.
Collaborative - ANS Style of conflict resolution in which parties work together to solve the
problem, and have confidence in each other as partners.
Performance Feedback - ANS An ongoing process in which the manager and employee have
constructive conversations related to performance.
Kinesthetic - ANS A type of learner that learns best with a hands on approach and explore
the physical world; also called Tactile Learners.
Autocratic - ANS A style of management in which decisions are imposed on subordinates;
also known as Theory X management,where managers believe people dislike work and must be
told what to do.
Coaching - ANS Is used to develop employees rather than address specific behaviors and
performance.
Equal Employment Opportunity Commission - ANS EEOC
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, Rent Roll/Collections Report - ANS A listing of all units showing the residents' name, rental
rate, and status of collections.
Delinquency Report - ANS The report that tracks late payments of rent, updated monthly and
sent to owner in the reports.
Budget Variance - ANS Is a difference in the amount forecast for an account in a budget, and
the actual amount spent or earned in the account.
Gross Potential Income (GPI) - ANS Total income possible of a property if 100% occupied and
100% of rent collected.
Loss to Lease - ANS The amount of money "lost" due to rents being less than market rent.
Vacancy and Collection Loss - ANS The amount of potential income not being acquired due
to vacancy or non-payment of leased space.
Effective Gross Income - ANS EGI
Effective Gross Income (EGI) - ANS Net rent revenue plus miscellaneous income minus
vacancy and collection loss; Income - other expenses = ?
Net Operating Income. - ANS NOI
Net Operating Income (NOI) - ANS Total Collections, less operating expenses, that goes to
lenders (in the form of Debt Service) and owners (in the form of Return On Investment). EGI-
OE=?
Annual Debt Service - ANS ADS
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
