1|Page
CLEET CERTIFICATION PHASE 1 NEWEST 2025/ 2026
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |A+
GRADED||NEWEST UPDATE!!!
How can you maintain your professionalism when
communicating with the media? - ANSWER-Be pleasant at
all times.
What is the proper response to a request to answer
questions from the media? - ANSWER-Refer media
representatives to your supervisor.
In addition to being understanding when making a court
appearance, you should also be: - ANSWER-Yourself.
What is one way of maintaining your credibility during a
court appearance? - ANSWER-Project a professional
image.
When finishing an emergency call, should you hang up the
telephone first? - ANSWER-No.
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If you answer the telephone and the person the caller
wants may not be reached, what should you do? -
ANSWER-Explain the reason the person may not be
reached.
When reporting an emergency over the telephone, you
should: - ANSWER-Follow all directions given by the
emergency dispatcher.
At what level should you speak when using a radio? -
ANSWER-Just above a normal conversational level.
Which of the following is commonly a responsibility for
assisting the public? - ANSWER-Directing
visitors/employees to various areas on the premises.
Which statement accurately describes the role of the
security guard in quieting a dispute? - ANSWER-You are
an outsider to the argument.
Two customers at your employers store get your attention
because of their tone of voice and because you can hear
them from some distance away. As you approach the
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customers, you decide that they are in fact, arguing over
something. Other customers are staring at the two people
who are arguing. What should be your first response? -
ANSWER-Calmly explain that the dispute is disturbing
others.
You are working as a security guard at the Happy Valley
Apartments complex. While at your post one evening, at
6:45 pm, you receive a telephone call from a resident of
the complex about a very loud argument in building C,
apartment 7. As you approach the apartment, you can
hear the argument clearly. The husband answers the door
after you have knocked twice. When the door finally
opens, you can see past the husband's shoulder into the
kitchen, and notice that the woman inside is visibly shaken
and is crying. - ANSWER-Gently but firmly advise the
participants to resolve their argument quietly.
Which of the following are guidelines for communicating
with people? - ANSWER-Remain calm, never lose your
cool towards a person.
Which of the following is a guideline for communicating
across language barriers? - ANSWER-Be patient and
CLEET CERTIFICATION PHASE 1 NEWEST 2025/ 2026
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |A+
GRADED||NEWEST UPDATE!!!
How can you maintain your professionalism when
communicating with the media? - ANSWER-Be pleasant at
all times.
What is the proper response to a request to answer
questions from the media? - ANSWER-Refer media
representatives to your supervisor.
In addition to being understanding when making a court
appearance, you should also be: - ANSWER-Yourself.
What is one way of maintaining your credibility during a
court appearance? - ANSWER-Project a professional
image.
When finishing an emergency call, should you hang up the
telephone first? - ANSWER-No.
,2|Page
If you answer the telephone and the person the caller
wants may not be reached, what should you do? -
ANSWER-Explain the reason the person may not be
reached.
When reporting an emergency over the telephone, you
should: - ANSWER-Follow all directions given by the
emergency dispatcher.
At what level should you speak when using a radio? -
ANSWER-Just above a normal conversational level.
Which of the following is commonly a responsibility for
assisting the public? - ANSWER-Directing
visitors/employees to various areas on the premises.
Which statement accurately describes the role of the
security guard in quieting a dispute? - ANSWER-You are
an outsider to the argument.
Two customers at your employers store get your attention
because of their tone of voice and because you can hear
them from some distance away. As you approach the
, 3|Page
customers, you decide that they are in fact, arguing over
something. Other customers are staring at the two people
who are arguing. What should be your first response? -
ANSWER-Calmly explain that the dispute is disturbing
others.
You are working as a security guard at the Happy Valley
Apartments complex. While at your post one evening, at
6:45 pm, you receive a telephone call from a resident of
the complex about a very loud argument in building C,
apartment 7. As you approach the apartment, you can
hear the argument clearly. The husband answers the door
after you have knocked twice. When the door finally
opens, you can see past the husband's shoulder into the
kitchen, and notice that the woman inside is visibly shaken
and is crying. - ANSWER-Gently but firmly advise the
participants to resolve their argument quietly.
Which of the following are guidelines for communicating
with people? - ANSWER-Remain calm, never lose your
cool towards a person.
Which of the following is a guideline for communicating
across language barriers? - ANSWER-Be patient and
