Top Mark Questions and Correct Verified Answers
C429 Healthcare Operations
Management Questions and Correct
Verified Answers Highly Recommended
Version For 2024-2025 Already A
Graded|New and Revised!!!
improve employee performance through observation and feedback
e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills
have slow response times for some units.
Manager participation with Debriefing
Meeting with employees to understand their concerns
promote a sense of teamwork among employees.
e.g. hospital is opening soon. CNO learns that several employees are getting into
arguments.
Asking employees to work together
Top Mark !!!
11
, Top Mark Questions and Correct Verified Answers
resolve department issues like too much overtime
e.g. a CNO has a goal to reduce overtime use by 60% but there are several open
positions and others are requesting time off.
Shadowing
on-the-job observation. improves functionality through reducing inter-professional
rivalries.
e.g. CNO is concerned with lack of coordination between VAS (voluntary ambulance
services) and the emergency department. shadow each other for understanding.
e.g. a physician wants to be prepared to apply for the CMO position. shadow
incumbent CMO
Soft skills
the ability to motivate, to inspire trust, to communicate with others.
e.g. empathy, timeliness, communication, responsiveness
e.g. explaining to newly hired physicians about HCAHPS. communication
Top Mark !!!
22
, Top Mark Questions and Correct Verified Answers
Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS)
A CMS mandated patient satisfaction survey. considered the standard of
measurement.
e.g. large hospital implements changes to improve overall patient satisfaction
scores. leadership wants to measure the initiatives
Individual physician performance measures
shared with other hospitals to measure performance
e.g. hospital admin is bringing on new physicians. they must be integrated into the
performance standards of parent hospital. their performance measures should be
shared.
Physician performance measures linked to salary
1. length of patient stay
2. readmission
Integrating family members of new staff into community
Top Mark !!!
33
C429 Healthcare Operations
Management Questions and Correct
Verified Answers Highly Recommended
Version For 2024-2025 Already A
Graded|New and Revised!!!
improve employee performance through observation and feedback
e.g. hospital is opening soon and conducting drills. CNO observes that the last several drills
have slow response times for some units.
Manager participation with Debriefing
Meeting with employees to understand their concerns
promote a sense of teamwork among employees.
e.g. hospital is opening soon. CNO learns that several employees are getting into
arguments.
Asking employees to work together
Top Mark !!!
11
, Top Mark Questions and Correct Verified Answers
resolve department issues like too much overtime
e.g. a CNO has a goal to reduce overtime use by 60% but there are several open
positions and others are requesting time off.
Shadowing
on-the-job observation. improves functionality through reducing inter-professional
rivalries.
e.g. CNO is concerned with lack of coordination between VAS (voluntary ambulance
services) and the emergency department. shadow each other for understanding.
e.g. a physician wants to be prepared to apply for the CMO position. shadow
incumbent CMO
Soft skills
the ability to motivate, to inspire trust, to communicate with others.
e.g. empathy, timeliness, communication, responsiveness
e.g. explaining to newly hired physicians about HCAHPS. communication
Top Mark !!!
22
, Top Mark Questions and Correct Verified Answers
Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS)
A CMS mandated patient satisfaction survey. considered the standard of
measurement.
e.g. large hospital implements changes to improve overall patient satisfaction
scores. leadership wants to measure the initiatives
Individual physician performance measures
shared with other hospitals to measure performance
e.g. hospital admin is bringing on new physicians. they must be integrated into the
performance standards of parent hospital. their performance measures should be
shared.
Physician performance measures linked to salary
1. length of patient stay
2. readmission
Integrating family members of new staff into community
Top Mark !!!
33
