NECC Exam questions well answered
graded A+
a) Check on the local procedures for handling this type of call. - correct answer ✔✔ 1. A female
caller is concerned about symptoms she is experiencing after coming into contact with a white
powder from an envelope. Which of the following is the most appropriate action?
d) Assume the caller is okay - correct answer ✔✔ 2. In the event a 9-1-1 hang up call back is
busy, which of the following is NOT an appropriate initial action by the Call Taker?
d) remain on the line with the caller until units arrive if possible. - correct answer ✔✔ 3. In the
event a 9-1-1 hang up call is answered, the Call Taker should
d) Treating each call as any other call, until other action is taken - correct answer ✔✔ 4. In the
event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate language, or
false calls, which of the following is NOT appropriate?
c) Persistently repeating a message to the caller - correct answer ✔✔ 5. Which of the following
can be used to calm hysterical callers?
b) Determine the exact location of the unit - correct answer ✔✔ 6. A car on routine patrol
declares shots fired over the radio. Which of the following actions must be taken FIRST?
d) Update the responding fire units with the new information and do not cancel the call -
correct answer ✔✔ 7. A call is received from a hysterical person reporting a fire in the kitchen.
The fire department is promptly dispatched. Two minutes later the same person calls back to
report the fire is out and the fire department is no longer needed. Which of the following is an
appropriate course of action?
, d) Determine the exact location on the crash site - correct answer ✔✔ 8. A call is received
reporting a large jumbo jet crash. Which of the following actions should be taken FIRST?
b) Determine the exact location of the incident - correct answer ✔✔ 9. The communications
center receives a report of a construction worker who has become trapped in a ditch while
installing a natural gas pipe. Which of the following actions should be taken FIRST?
d) Dispatch ambulance and police - correct answer ✔✔ 10. A call taker receives a call for
medical aid from a recognized medically ill person who has called in the past. The caller is
requesting medical attention again, the third day in a row, and the last two calls were false
alarms. Which of the following actions should be taken by the call taker, if any?
c) Call back and take action according to the results and your agency protocol - correct answer
✔✔ 11. A call taker receives a call from a child reporting a house fire. Other children are
laughing in the background and when more information is requested they hang up. Which of
the following is the best practice?
a) Send appropriate units to the ALI displayed - correct answer ✔✔ 12. Upon answering an E911
call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the
caller down, but nothing is working. The address and phone number are displayed on the call
taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the
following actions should be taken by the call taker?
a) Call the high school office and send police or school security officer if available. - correct
answer ✔✔ 13. An E911 hang up occurs from a high school cafeteria. In calling back, a teen
answers and says everything is okay, which of the following would be the next best appropriate
action?
c) Listen for any indication she may be in trouble on this call and send an officer for a welfare
check. - correct answer ✔✔ 14. If a mentally ill caller has called over 15 times, which of the
following is appropriate for the next time she calls?
graded A+
a) Check on the local procedures for handling this type of call. - correct answer ✔✔ 1. A female
caller is concerned about symptoms she is experiencing after coming into contact with a white
powder from an envelope. Which of the following is the most appropriate action?
d) Assume the caller is okay - correct answer ✔✔ 2. In the event a 9-1-1 hang up call back is
busy, which of the following is NOT an appropriate initial action by the Call Taker?
d) remain on the line with the caller until units arrive if possible. - correct answer ✔✔ 3. In the
event a 9-1-1 hang up call is answered, the Call Taker should
d) Treating each call as any other call, until other action is taken - correct answer ✔✔ 4. In the
event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate language, or
false calls, which of the following is NOT appropriate?
c) Persistently repeating a message to the caller - correct answer ✔✔ 5. Which of the following
can be used to calm hysterical callers?
b) Determine the exact location of the unit - correct answer ✔✔ 6. A car on routine patrol
declares shots fired over the radio. Which of the following actions must be taken FIRST?
d) Update the responding fire units with the new information and do not cancel the call -
correct answer ✔✔ 7. A call is received from a hysterical person reporting a fire in the kitchen.
The fire department is promptly dispatched. Two minutes later the same person calls back to
report the fire is out and the fire department is no longer needed. Which of the following is an
appropriate course of action?
, d) Determine the exact location on the crash site - correct answer ✔✔ 8. A call is received
reporting a large jumbo jet crash. Which of the following actions should be taken FIRST?
b) Determine the exact location of the incident - correct answer ✔✔ 9. The communications
center receives a report of a construction worker who has become trapped in a ditch while
installing a natural gas pipe. Which of the following actions should be taken FIRST?
d) Dispatch ambulance and police - correct answer ✔✔ 10. A call taker receives a call for
medical aid from a recognized medically ill person who has called in the past. The caller is
requesting medical attention again, the third day in a row, and the last two calls were false
alarms. Which of the following actions should be taken by the call taker, if any?
c) Call back and take action according to the results and your agency protocol - correct answer
✔✔ 11. A call taker receives a call from a child reporting a house fire. Other children are
laughing in the background and when more information is requested they hang up. Which of
the following is the best practice?
a) Send appropriate units to the ALI displayed - correct answer ✔✔ 12. Upon answering an E911
call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the
caller down, but nothing is working. The address and phone number are displayed on the call
taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the
following actions should be taken by the call taker?
a) Call the high school office and send police or school security officer if available. - correct
answer ✔✔ 13. An E911 hang up occurs from a high school cafeteria. In calling back, a teen
answers and says everything is okay, which of the following would be the next best appropriate
action?
c) Listen for any indication she may be in trouble on this call and send an officer for a welfare
check. - correct answer ✔✔ 14. If a mentally ill caller has called over 15 times, which of the
following is appropriate for the next time she calls?
