HFT 2220 exam 1 Questions And Answers

The _________ in the number of applicants for jobs means that we can hire qualified people for ________ money - ANS Increase, less Which statement best describes the type of facilities that comprises a majority of the industry - ANS Small and independently owned ______ is defined as the total skills, now ledge and attributes of people in organizations - ANS Human capital The service profit chain shows the relationship from ______ - ANS Organizational effectiveness, employee static faction, service quality, customer satisfaction, loyalty profit In full service restaurant, menu items and preparation techniques are standardized, requiring little skill - ANS False Most customers expect an increase in service with an increase in product quality - ANS True The type and amount of human resources is independent of the classification of the hospitality operation - ANS False Outsourcing employees to a contractor is an alternative method to hiring full time employees, with a lower labor cost for the hospitality firm - ANS True Lodging facilities with quality rooms and new additional facilities - ANS Limited service Lodging facilities with upscale rooms, food and beverage outlets, room service, concessions, concierge services, bell staff, and valet - ANS Luxury hotels Lodging facilities that provide rooms with few additional facilities - ANS Economy hotel Lodging facilities with food and beverage outlets, room service, and bell staff in addition to upgraded rooms - ANS Full service To determine staffing patterns, which of the following must a manager be aware of - ANS Productivity and performance standards What is the difference between performance standards and productivity standards - ANS One measures the quantity of work output while the other measures the quality of work output What is the primary difference between career ladders and career lattices - ANS The direction of movement between jobs Which of the following is not a method of data collection used during job analysis - ANS Employee focus group Why are motivational work characteristics important to consider during job analysis or job design - ANS An organizations success is dependent upon the performance of its employees Human resource managers draft job descriptions for review whereas line managers conduct the review and maintain accuracy of those job descriptions - ANS True Once a manager has forecasted sales, he or she can then use the performance standard to determine the number of employees needed for a particular shift - ANS False One difference between the Hawthorne effect and the Heisenberg effect is that the Heisenberg effect during data collection in face to face interviews - ANS True The positional analysis questionnaire provides a method for comparing jobs based on their component skills - ANS False Job compatibility index is correct The _________ in the number of applicants for jobs means that we can hire qualified people for ________ money - ANS Increase, less Which statement best describes the type of facilities that comprises a majority of the industry - ANS Small and independently owned ______ is defined as the total skills, now ledge and attributes of people in organizations - ANS Human capital The service profit chain shows the relationship from ______ - ANS Organizational effectiveness, employee static faction, service quality, customer satisfaction, loyalty profit In full service restaurant, menu items and preparation techniques are standardized, requiring little skill - ANS False Most customers expect an increase in service with an increase in product quality - ANS True The type and amount of human resources is independent of the classification of the hospitality operation - ANS False Outsourcing employees to a contractor is an alternative method to hiring full time employees, with a lower labor cost for the hospitality firm - ANS True Lodging facilities with quality rooms and new additional facilities - ANS Limited service Lodging facilities with upscale rooms, food and beverage outlets, room service, concessions, concierge services, bell staff, and valet - ANS Luxury hotels Lodging facilities that provide rooms with few additional facilities - ANS Economy hotel