SFDC Exam Questions and Answers37
Cases can be owned by (True or False) - ANSWERS -True
If there is not a correct Contact on the Account, I can just add the Case to the Account Record
(True or False) - ANSWERS -False
The internal Case Comments are (Choose the best answer)
a. Displayed on the Case Comment Related list
b. Only viewed internally
c. Can be published only by your manager
d. Share among customers from the case home page - ANSWERS -A
A solution is a detailed description of a resolution to a customer problem. Solutions can only be
created about problems. (True or False)
a. True
b. False - ANSWERS -B
Solutions are or can be (choose all that apply)
a. Solutions are descriptions of a resolution to any customer inquiry
b. Solutions can be categorized for easy access and quick access
c. Solutions can be in more than one category
d. Solutions can only be accessed from the Solution home page - ANSWERS -A, B, C
Solutions can be created when closing a case (true or false.)
a. True
,b. False - ANSWERS -A
Your internal solution knowledge base can be set up as a self-service portal allowing your
customers to help themselves (True or false.)
a. True
b. False - ANSWERS -A
Which information not captured on user record in Salesforce?
a. Locale
b. Hire date
c. Employee number
d. Delegated approval - ANSWERS -B
Is it possible to create the 3 custom fields
a. Auto number
b. Percentage
c. multi-select pick list - ANSWERS -A,B,C
Managed package is always
a. Free
b. Built by SFDC
c. Restricted from atomisation
d. Able to upgrade to other version - ANSWERS -D
Conditional highlighting is used only in
a. Dashboard summary
,b. Dashboard & matrix
c. Summary & matrix
d. All Reports - ANSWERS -C
Custom summary formula on report
a. Cannot be deleted
b. Reference another summery formula
c. Used in a dashboard
d. Edited after creation - ANSWERS -B
To edit opportunity permission , where would you make the change
a. Role
b. Profile
c. Opportunity setting
d. Page Layout - ANSWERS -B
Permission to add a category to a solution require which permission
a. Edit on solutions
b. Create on solution
c. Read on solution
d. Delete on solution - ANSWERS -B
Business process is available in following objects
a. Lead
b. Contact
c. Opportunity
, d. Solution - ANSWERS -A,C,D
Why do you create a web tab
a. To display stock exchange information live to user
b. To display extended web content on SF window
c. To manage multiple workflow using SFUI
d. To ensure SF is connected to internet - ANSWERS -B
What data can you export out of SFDC
a. All organisation data
b. Lead contacts accounts
c. All data except solutions
d. Data only in standard objects - ANSWERS -A
Where would you make changes in order to make default tabs visible
a. User setting
b. Profile setting
c. More setting
d. Role setting - ANSWERS -A
The owner has given you a manual sharing read, write rights on in opportunity. What all can you
do with this right?
a. Edit & read opportunity
b. Delete the opportunity
c. Changed the owner
d. Share it with other user - ANSWERS -A
Cases can be owned by (True or False) - ANSWERS -True
If there is not a correct Contact on the Account, I can just add the Case to the Account Record
(True or False) - ANSWERS -False
The internal Case Comments are (Choose the best answer)
a. Displayed on the Case Comment Related list
b. Only viewed internally
c. Can be published only by your manager
d. Share among customers from the case home page - ANSWERS -A
A solution is a detailed description of a resolution to a customer problem. Solutions can only be
created about problems. (True or False)
a. True
b. False - ANSWERS -B
Solutions are or can be (choose all that apply)
a. Solutions are descriptions of a resolution to any customer inquiry
b. Solutions can be categorized for easy access and quick access
c. Solutions can be in more than one category
d. Solutions can only be accessed from the Solution home page - ANSWERS -A, B, C
Solutions can be created when closing a case (true or false.)
a. True
,b. False - ANSWERS -A
Your internal solution knowledge base can be set up as a self-service portal allowing your
customers to help themselves (True or false.)
a. True
b. False - ANSWERS -A
Which information not captured on user record in Salesforce?
a. Locale
b. Hire date
c. Employee number
d. Delegated approval - ANSWERS -B
Is it possible to create the 3 custom fields
a. Auto number
b. Percentage
c. multi-select pick list - ANSWERS -A,B,C
Managed package is always
a. Free
b. Built by SFDC
c. Restricted from atomisation
d. Able to upgrade to other version - ANSWERS -D
Conditional highlighting is used only in
a. Dashboard summary
,b. Dashboard & matrix
c. Summary & matrix
d. All Reports - ANSWERS -C
Custom summary formula on report
a. Cannot be deleted
b. Reference another summery formula
c. Used in a dashboard
d. Edited after creation - ANSWERS -B
To edit opportunity permission , where would you make the change
a. Role
b. Profile
c. Opportunity setting
d. Page Layout - ANSWERS -B
Permission to add a category to a solution require which permission
a. Edit on solutions
b. Create on solution
c. Read on solution
d. Delete on solution - ANSWERS -B
Business process is available in following objects
a. Lead
b. Contact
c. Opportunity
, d. Solution - ANSWERS -A,C,D
Why do you create a web tab
a. To display stock exchange information live to user
b. To display extended web content on SF window
c. To manage multiple workflow using SFUI
d. To ensure SF is connected to internet - ANSWERS -B
What data can you export out of SFDC
a. All organisation data
b. Lead contacts accounts
c. All data except solutions
d. Data only in standard objects - ANSWERS -A
Where would you make changes in order to make default tabs visible
a. User setting
b. Profile setting
c. More setting
d. Role setting - ANSWERS -A
The owner has given you a manual sharing read, write rights on in opportunity. What all can you
do with this right?
a. Edit & read opportunity
b. Delete the opportunity
c. Changed the owner
d. Share it with other user - ANSWERS -A
