WGU C215 Operations Management
PVDC Final Exam Questions and Answers
Graded A
/. Which definition is used for quality evaluates how well a product performs its intended
function? - Answer-✅Fitness for use
/.Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Answer-✅14 points for quality improvement
/.Which total quality management (TQM) process consists of 13 published standards
and guidelines? - Answer-✅ISO 9000
/.A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
Answer-✅checklist
/.Which quality control tool should be used to monitor the current status or end result of
a process? - Answer-✅Flowchart
/.Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - Answer-✅Review and recommend
product changes, satisfy customers needs, open communication
/.What is the common theme in total quality management (TQM) across all functions in
an organization? - Answer-✅To satisfy customer needs
/.Which concept of variation measures the central tendency of a set of data? - Answer-
✅mean
/.What do assignable causes of variation indicate? - Answer-✅Equipment was found
out of control
, /.Which continuous improvement method does Cpk measure? - Answer-✅How close
one is to a target and how consistent one is with the average performance
/.What are two important aspects of Six Sigma? - Answer-✅people involvement
technical tools
/.Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Answer-✅Screen patients and fast-track those with minor
ailments
/.Which two factors affect a service location decision? - Answer-✅Proximity to
customers
Quality of life issues
/.Which is a key factor of a location analysis for a service company? - Answer-
✅Proximity to customers
/.What helps an organization identify and plan the actions necessary to meet current
and future customer demands? - Answer-✅capacity planning
/.Which capacity planning measurement tells how much capacity a company is using? -
Answer-✅Capacity utilization
/.Which two statements are true about effective capacity? - Answer-✅An effective
capacity maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
/.When is capacity measurement at the best operating level? - Answer-✅When the
average unit cost is minimized
/.Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - Answer-✅proximity to sources of supply
site considerations
/.What is a major factor in the decision to locate a business near its primary market
territory? - Answer-✅proximity to customers
/.A manufacturing company decides to open a new distribution center location in order
to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - Answer-✅by using the load-distance model
PVDC Final Exam Questions and Answers
Graded A
/. Which definition is used for quality evaluates how well a product performs its intended
function? - Answer-✅Fitness for use
/.Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Answer-✅14 points for quality improvement
/.Which total quality management (TQM) process consists of 13 published standards
and guidelines? - Answer-✅ISO 9000
/.A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
Answer-✅checklist
/.Which quality control tool should be used to monitor the current status or end result of
a process? - Answer-✅Flowchart
/.Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - Answer-✅Review and recommend
product changes, satisfy customers needs, open communication
/.What is the common theme in total quality management (TQM) across all functions in
an organization? - Answer-✅To satisfy customer needs
/.Which concept of variation measures the central tendency of a set of data? - Answer-
✅mean
/.What do assignable causes of variation indicate? - Answer-✅Equipment was found
out of control
, /.Which continuous improvement method does Cpk measure? - Answer-✅How close
one is to a target and how consistent one is with the average performance
/.What are two important aspects of Six Sigma? - Answer-✅people involvement
technical tools
/.Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Answer-✅Screen patients and fast-track those with minor
ailments
/.Which two factors affect a service location decision? - Answer-✅Proximity to
customers
Quality of life issues
/.Which is a key factor of a location analysis for a service company? - Answer-
✅Proximity to customers
/.What helps an organization identify and plan the actions necessary to meet current
and future customer demands? - Answer-✅capacity planning
/.Which capacity planning measurement tells how much capacity a company is using? -
Answer-✅Capacity utilization
/.Which two statements are true about effective capacity? - Answer-✅An effective
capacity maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
/.When is capacity measurement at the best operating level? - Answer-✅When the
average unit cost is minimized
/.Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - Answer-✅proximity to sources of supply
site considerations
/.What is a major factor in the decision to locate a business near its primary market
territory? - Answer-✅proximity to customers
/.A manufacturing company decides to open a new distribution center location in order
to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new
distribution center should be located? - Answer-✅by using the load-distance model
