policy: Leadership, quality, improvement
and safety, practice inquiry, and health
policy/ANCC
Leadership - CORRECT ANSWERS✅✅Nurses should be leaders and engage with health
professionals to transform and redesign health care
Team Leadership Model - CORRECT ANSWERS✅✅Decision 1: Should the leader monitor
the team or take action?
> Seek out information to understand the team
> Analyze information
> Interpret the information and decide how to act.
Decision 2: Should the leader intervene to meet task or relational need?
> Performance functions
> Task functions
Decision 3: Should the leader intervene internally or externally?
> Assess for conflicts between group members-action to maintain group performance
> Assess for unclear goals
>Assess for proper support
Reflective practice - CORRECT ANSWERS✅✅> Reflection uses a model or framework to
systematically make sense of experience
> Process to tell a story about self and others to gain insight into practice
> Enhances critical thinking to problem-solve and enhance clinical reasoning and decision-
making
> Link theory to practice
Conflict - CORRECT ANSWERS✅✅Occurs when a person believes his or her needs,
interests, or values are incompatible with others
, Conflict resolution - CORRECT ANSWERS✅✅Directed by a neutral third party who
facilitates a "win-win" situation
Negotiation - CORRECT ANSWERS✅✅Discussion among two or more people with the
goal of reaching an agreement
Mediation - CORRECT ANSWERS✅✅Voluntary and confidential process in which a third
party facilitates discussion to reach an agreement
Arbitration - CORRECT ANSWERS✅✅Process in which a third party reviews evidence
from both sides and makes a decision to settle the case
Professional civility - CORRECT ANSWERS✅✅Behavior that shows respect toward
another person
Critical thinking - CORRECT ANSWERS✅✅> Defined as the acquisition of knowledge
with an attitude of deliberate inquiry
> making clinical decisions based on evidence-based practice
> Decreases the difficulty of choosing from conflicting or multiple recommendations when
diagnosing and treating clients
> Develops self-awareness through a meta-cognitive process to gain new insights about self,
and in relation to others
Research utilization - CORRECT ANSWERS✅✅Process of synthesizing, disseminating,
and using research-generated knowledge to make a change in practices; a subset of the
broader evidence-based pracitce
Evidence-based practice - CORRECT ANSWERS✅✅The integration of best research
evidence with clinical expertise and client values and needs. PMHNPs need to know the
effectiveness of evidence-based interventions and select the intervention to meet the client
need
Two models for reducing the gap between research findings and application to practice -
CORRECT ANSWERS✅✅1. Research utilization