AT&T Assessment Exam Of Questions With 100% Graded A+ Answers
5 Key Behaviors - Answer-1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)
AT&T 6 Experience Pillars (GURCET) - Answer-1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank
VPGA - Answer-Voice Postpaid Gross Add
Prepaid Accounts - Answer-OPUS and RQ4 must be used simultaneously
Post Paid Accounts - Answer-Just OPUS, or if it is RQ4, it had to be paid in cash
BYOD - Answer-Bring Your Own Device (customer supplies phone)
PRPO - Answer-Protection per Opportunity (insurance attach rate)
, CSAT - Answer-Customer Satisfaction (Post-Sale review)
SP - Answer-Sole Proprietor
CRU - Answer-Corporate Responsibility User (business account)
IRU - Answer-Individual Responsibility User (consumer with employer discount)
BAN - Answer-Billing account number (unique identifier)
FAN - Answer-Foundation account number (business employee discount)
AGPO - Answer-Accessory gross profit per Opportunity (accessory sales rate)
Opp - Answer-Opportunities, new activation or upgrade
GP - Answer-Gross Profit
Up - Answer-(Upg/Upgrade) - new phone for existing line of service
MST - Answer-my sales tool, building quotes, checking promotions
RPC - Answer-Rate plan calculator, building quotes
OPUS - Answer-AT&T web software to access customer's accounts
5 Key Behaviors - Answer-1. Welcome
2. Customers name
3. Undivided Attention
4. I can help you with that (positive attitude)
5. Sincerely thank (warm friendly goodbye)
AT&T 6 Experience Pillars (GURCET) - Answer-1. Greet
2. Understand
3. Recommend
4. Confirm
5. Educate
6. Thank
VPGA - Answer-Voice Postpaid Gross Add
Prepaid Accounts - Answer-OPUS and RQ4 must be used simultaneously
Post Paid Accounts - Answer-Just OPUS, or if it is RQ4, it had to be paid in cash
BYOD - Answer-Bring Your Own Device (customer supplies phone)
PRPO - Answer-Protection per Opportunity (insurance attach rate)
, CSAT - Answer-Customer Satisfaction (Post-Sale review)
SP - Answer-Sole Proprietor
CRU - Answer-Corporate Responsibility User (business account)
IRU - Answer-Individual Responsibility User (consumer with employer discount)
BAN - Answer-Billing account number (unique identifier)
FAN - Answer-Foundation account number (business employee discount)
AGPO - Answer-Accessory gross profit per Opportunity (accessory sales rate)
Opp - Answer-Opportunities, new activation or upgrade
GP - Answer-Gross Profit
Up - Answer-(Upg/Upgrade) - new phone for existing line of service
MST - Answer-my sales tool, building quotes, checking promotions
RPC - Answer-Rate plan calculator, building quotes
OPUS - Answer-AT&T web software to access customer's accounts
