WGU C208 CHANGE MANAGEMENT AND
INNOVATION EXAM NEWEST ACTUAL EXAM
WITH COMPLETE QUESTIONS AND CORRECT
VERIFIED ANSWERS (DETAILED ANSWERS)
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PASS CONCEPTS!!!
The process by which one person influences the thoughts,
attitudes, and behaviors of others. - .....ANSWER
...✔✔ Leadership
A group of people with a culture which is different from
the larger culture to which they belong. - .....ANSWER
...✔✔ Subculture
A change process model that explores how individuals
manage personal change. - .....ANSWER ...✔✔
Change Curve Model
A culture's expectation of its members' behavior in any
given situation. - .....ANSWER ...✔✔ Cultural norms
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The process of managing change in an organization. -
.....ANSWER ...✔✔ Change management
A change process model with three stages: Ending,
Losing, and Letting Go; The Neutral Zone; and New
Beginning. - .....ANSWER ...✔✔ Bridges' Transitional
Model
A model that categorizes an organization as having one
of four types of culture: Clan, Adhocracy, Market, or
Hierarchy. - .....ANSWER ...✔✔ Organizational
Cultural Assessment Model
The process by which an organization generates new
ideas and converts them into new products, business
practices, and strategies that create value. -
.....ANSWER ...✔✔ Innovation
The basic tacit assumptions about how the world is and
ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and
their overt behavior. - .....ANSWER ...✔✔
Organizational culture
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The study of how people, individuals, and groups act in
organizations and how organizations can be made more
effective. - .....ANSWER ...✔✔ Organizational
behavior
The generation of new ideas by individuals and teams. -
.....ANSWER ...✔✔ Creativity
A change process model that explores different orders
of change: First (conformative), Second (reformative),
and Third (transformative). - .....ANSWER ...✔✔ First,
Second, and Third Order Change Model
An organizational culture model that reviews six cultural
elements: stories, rituals and routines, symbols,
organizational structure, control systems, and power
structure. - .....ANSWER ...✔✔ Cultural Web Model
The act or fact of making an organization something
different from what it is or from what it would be if left
alone. - .....ANSWER ...✔✔ Organizational change
A theory or model about how something should be done,
made, or conceived. - .....ANSWER ...✔✔ Paradigm
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A category of change models used for trying to
understand what is going on in an organization. -
.....ANSWER ...✔✔ Descriptive change models
One who initiates a change effort. - .....ANSWER
...✔✔ Change agent
A type of change triggered by external factors. -
.....ANSWER ...✔✔ Reactive change
A descriptive change model based on three steps:
"unfreezing," "changing" and "refreezing." - .....ANSWER
...✔✔ Lewin's Model of Change
A model that looks at the impact on organizations and
industries of disruptive technological innovation. -
.....ANSWER ...✔✔ Christensen's Disruptive Innovation
Model
The first group to adopt innovation; a term coined by
Everett Rogers in his Innovation Diffusion theory. -
.....ANSWER ...✔✔ Early adopters