Page 1 of 110
CAIA LEVEL 2 FINAL EXAM PREP 2025/2026
ACCURATE QUESTIONS WITH CORRECT DETAILED
ANSWERS || 100% GUARANTEED PASS <RECENT
VERSION>
Open-ended questions .......Answer........."Tell me more bout that
feeling", I'd like to hear more about that"
Offering self .......Answer.........Im here to listen. "Can I help you in
some way
Restatement .......Answer.........Patient says, "I tossed and turned
last night", Nurse says, "You feel like you were up all night
Reflection .......Answer.........Patient says, Im scared about the
surgery anesthesia terrifies me, Nurse says" Something scares
you about anesthesia
Silence .......Answer.........Gives patient a chance to gather their
thoughts and sort them out
,Page 2 of 110
Focusing .......Answer........."Do you have any questions about your
chemotherapy
Therapeutic Communication Techniques .......Answer.........General
leads,open-ended questions, offering self,Restatement,reflection,
seeking,clarification,focusing,silence,encouraging elaboration
Nonverbal Messages
Rapport .......Answer.........A relationship of mutual trust or
affinityintroduce yourself
Blocks to Effective communication .......Answer.........Changing the
subject,giving false reassurance,judgemental response,defensive
respone,asking probing questions, using cliches, giving
advice,inattentive listening
Changing the subject .......Answer.........Patient says, "I miss my
husband, Nurse says, "its time for your bath now"
,Page 3 of 110
Giving false reassurance .......Answer........."I'm sure it will turn out
fine." You don't need to worry
Judmental response .......Answer........."I dont think that was a good
thing for you to do considering you have diabetes" defensive
response .......Answer.........Patient says, "My doctor never seems to
know what is going on". Nurse says, "Dr. Smith is a very good
doctor, he's here evey day
Asking probing questions .......Answer........."Why were you there
at that hour: '[What did you intend to prove"
Using cliches .......Answer........."Cheer up youll be home soon."
"This wont hurt for long." "You have a long life ahead of you"
Giving advice .......Answer........."If I were you, I would......."I think
you should
, Page 4 of 110
Inattentive listening .......Answer.........Turning your back on a
patient when they are sharing their feelings or important
information
Empathy .......Answer.........Ability to understand by seeing the
situation from another's perspective, a desire to help, honesty, a
nonjudgemental attitude, acceptance, and respect for the
individual aphasia .......Answer.........difficulty expressing or
understanding language communicating with hearing-impaired
patient
.......Answer.........speak very distinctly(do not shout), speak slowly,
speaking 2 1/2 to 4 feet, use short simple sentences, ask for
rephrasing to make sure patient understands
Telephone orders .......Answer.........Students cannot legally take
telephone orders
Information in end -of -shift report .......Answer.........room number,
bed designation, patient name, age, date of amission, medical
CAIA LEVEL 2 FINAL EXAM PREP 2025/2026
ACCURATE QUESTIONS WITH CORRECT DETAILED
ANSWERS || 100% GUARANTEED PASS <RECENT
VERSION>
Open-ended questions .......Answer........."Tell me more bout that
feeling", I'd like to hear more about that"
Offering self .......Answer.........Im here to listen. "Can I help you in
some way
Restatement .......Answer.........Patient says, "I tossed and turned
last night", Nurse says, "You feel like you were up all night
Reflection .......Answer.........Patient says, Im scared about the
surgery anesthesia terrifies me, Nurse says" Something scares
you about anesthesia
Silence .......Answer.........Gives patient a chance to gather their
thoughts and sort them out
,Page 2 of 110
Focusing .......Answer........."Do you have any questions about your
chemotherapy
Therapeutic Communication Techniques .......Answer.........General
leads,open-ended questions, offering self,Restatement,reflection,
seeking,clarification,focusing,silence,encouraging elaboration
Nonverbal Messages
Rapport .......Answer.........A relationship of mutual trust or
affinityintroduce yourself
Blocks to Effective communication .......Answer.........Changing the
subject,giving false reassurance,judgemental response,defensive
respone,asking probing questions, using cliches, giving
advice,inattentive listening
Changing the subject .......Answer.........Patient says, "I miss my
husband, Nurse says, "its time for your bath now"
,Page 3 of 110
Giving false reassurance .......Answer........."I'm sure it will turn out
fine." You don't need to worry
Judmental response .......Answer........."I dont think that was a good
thing for you to do considering you have diabetes" defensive
response .......Answer.........Patient says, "My doctor never seems to
know what is going on". Nurse says, "Dr. Smith is a very good
doctor, he's here evey day
Asking probing questions .......Answer........."Why were you there
at that hour: '[What did you intend to prove"
Using cliches .......Answer........."Cheer up youll be home soon."
"This wont hurt for long." "You have a long life ahead of you"
Giving advice .......Answer........."If I were you, I would......."I think
you should
, Page 4 of 110
Inattentive listening .......Answer.........Turning your back on a
patient when they are sharing their feelings or important
information
Empathy .......Answer.........Ability to understand by seeing the
situation from another's perspective, a desire to help, honesty, a
nonjudgemental attitude, acceptance, and respect for the
individual aphasia .......Answer.........difficulty expressing or
understanding language communicating with hearing-impaired
patient
.......Answer.........speak very distinctly(do not shout), speak slowly,
speaking 2 1/2 to 4 feet, use short simple sentences, ask for
rephrasing to make sure patient understands
Telephone orders .......Answer.........Students cannot legally take
telephone orders
Information in end -of -shift report .......Answer.........room number,
bed designation, patient name, age, date of amission, medical
