MGMT 3080 Exam 1 Study Guide With
Complete Solutions
Why study organizational behavior? - ANSWER 1. Understand Organizational Events
2. Predict Organizational Events
3. Influence Organizational Events
Understand, Predict, Influence
MARS Model of Individual Behavior - ANSWER Values, Personality, Perceptions, Emotions,
Attitudes, Stress
Motivation, Ability
Role Perceptions, Situational Factors
Individual Behavior Results
3 components of employee motivation - ANSWER 1. Direction
2. Intensity
3. Persistence
, Components of Job Performance - ANSWER 1. Task performance
2. Citizenship behavior
2. Counterproductive behavior
3 Components of Task Performance - ANSWER 1. Routine task performance
2. Adaptive task performance
3. Creative task performance
Routine Task performance - ANSWER responses to demands that are normal, routine, and/or
predictable
Adaptive Task Performance - ANSWER responses to demands that are novel, unusual, and/or
unpredictable
Creative Task Performance - ANSWER the degree to which individuals develop ideas that are
both novel and useful
Citizenship Behaviors
-interpersonal
-organizational - ANSWER Voluntary behaviors that may or may not be rewarded but that
contribute to the organization.
Complete Solutions
Why study organizational behavior? - ANSWER 1. Understand Organizational Events
2. Predict Organizational Events
3. Influence Organizational Events
Understand, Predict, Influence
MARS Model of Individual Behavior - ANSWER Values, Personality, Perceptions, Emotions,
Attitudes, Stress
Motivation, Ability
Role Perceptions, Situational Factors
Individual Behavior Results
3 components of employee motivation - ANSWER 1. Direction
2. Intensity
3. Persistence
, Components of Job Performance - ANSWER 1. Task performance
2. Citizenship behavior
2. Counterproductive behavior
3 Components of Task Performance - ANSWER 1. Routine task performance
2. Adaptive task performance
3. Creative task performance
Routine Task performance - ANSWER responses to demands that are normal, routine, and/or
predictable
Adaptive Task Performance - ANSWER responses to demands that are novel, unusual, and/or
unpredictable
Creative Task Performance - ANSWER the degree to which individuals develop ideas that are
both novel and useful
Citizenship Behaviors
-interpersonal
-organizational - ANSWER Voluntary behaviors that may or may not be rewarded but that
contribute to the organization.
