GENESYS CERTIFIED CLOUD PARTNER (CCP) EXAM 2025/2026 QUESTIONS AND ANSWERS 100% PASS

GENESYS CERTIFIED CLOUD PARTNER
(CCP) EXAM 2025/2026 QUESTIONS AND
ANSWERS 100% PASS




Which one of the Genesys Reference Resources provides the latest community threads and
status of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud Community - ANS a. Genesys Knowledge Network


Which one of the Genesys reference resources is the best place for trouble shooting
configuration and feature descriptions as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud Community - ANS b. Genesys Cloud ResourceCenter


The CCP courses have a large number of links to which one of the following Genesys reference
resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter

c. Genesys Cloud User Guide - ANS b. Genesys Cloud ResourceCenter


Which of the following services are available from Genesys Cloud CX?


1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.

,a. Collaborate
b. Accounting
c. Communicate

d. Contact Center - ANS A, C, and D


Which one of the following models views Genesys Cloud CX as a grouping of services and the
processing of data between those services?
a. Licensed component model

b. Services component model - ANS b. Services component model


Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate

d. Genesys Cloud Contact Center - ANS b. Genesys Cloud Collaborate


Which one of the following Genesys Cloud CX Services provides text chat video chat and
document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate

d. Genesys Cloud Contact Center - ANS b. Genesys Cloud Collaborate


The license cost per user is determined by the __________ that consumes features of the most
expensive cloud shell license during a billing cycle. - ANS Role, User


In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works
6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license
types is likely the most cost-effective?
a. Genesys Cloud 3 license

2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.

, b. Concurrent license

c. Named license - ANS b. Concurrent license


When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon Web
Services) region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.

d. Location of the company's primary data center. - ANS b. Organization's location.


The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which one of
the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)

e. Asia Pacific (Mumbai) - ANS a. US East (N. Virigina)


Which of the following are valid methods for accessing all functions of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS

d. Genesy Cloud CX Desktop App for Linux - ANS A, B


When is it necessary for a user to change their organization on the login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
c. When they are logging into a Genesys Cloud CX organization that is not their home
organization.


3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.