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DEVOTED - 2026 CERTIFICATIONS
QUESTIONS WITH DETAILED VERIFIED
ANSWERS
What are Devoted's Five Core Ingredients? Ans: Newer MA plan, tech
platform, strong provider partnerships, Devoted guides, Devoted Medical
Group
True or False: We answer our member calls 80% of the time in 30
seconds or less? Ans: True
Which of the following is a main component of our model of care? Ans:
All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply) Ans: Select
All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up
their prescriptions to see if they are covered by the plan.
Explain limitations associated with obtaining prescriptions including Prior
Authorization, Step Therapy, and Quantity Limits
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Review the pharmacy network requirement and where individuals can
find which pharmacies are in-network.
What are some different ways a broker agent can complete a scope of
appointment? (Select all that apply) Ans: All:
E-mail/text
Phone
Electronic
Paper
True or False: Reviewing doctor networks is a required portion of the
Devoted enrollment process. Ans: True
True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the enrollment
presentation. Ans: False
What can Devoted Members expect after enrollment? Ans: All of the
above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
How many days in advance must agents register informal or educational
events with Devoted Health? Ans: 7 days
How can someone report Fraud, Waste, and Abuse? (Select all that
apply) Ans: All:
Report it to your local sales manager
Email
DEVOTED - 2026 CERTIFICATIONS
QUESTIONS WITH DETAILED VERIFIED
ANSWERS
What are Devoted's Five Core Ingredients? Ans: Newer MA plan, tech
platform, strong provider partnerships, Devoted guides, Devoted Medical
Group
True or False: We answer our member calls 80% of the time in 30
seconds or less? Ans: True
Which of the following is a main component of our model of care? Ans:
All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
What is important to review with a prospect during our sales
presentations related to prescriptions? (Select all that apply) Ans: Select
All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up
their prescriptions to see if they are covered by the plan.
Explain limitations associated with obtaining prescriptions including Prior
Authorization, Step Therapy, and Quantity Limits
, Page | 2
Review the pharmacy network requirement and where individuals can
find which pharmacies are in-network.
What are some different ways a broker agent can complete a scope of
appointment? (Select all that apply) Ans: All:
E-mail/text
Phone
Electronic
Paper
True or False: Reviewing doctor networks is a required portion of the
Devoted enrollment process. Ans: True
True or False: Reading through the benefit highlights is a good
alternative to reading through the summary of benefits for the enrollment
presentation. Ans: False
What can Devoted Members expect after enrollment? Ans: All of the
above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
How many days in advance must agents register informal or educational
events with Devoted Health? Ans: 7 days
How can someone report Fraud, Waste, and Abuse? (Select all that
apply) Ans: All:
Report it to your local sales manager
