GEN 499 Conflict_Resolution_Milestone_3_Test_2020 | GEN499 Conflict_Resolution_Milestone_3_Test_Graded A

You passed this Milestone 18 questions were answered correctly. 3 questions were answered incorrectly. 1 Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next year, but they were having trouble working out the details. "I don't understand why I would have to pay more if I got the master bedroom," said Lainey. "We decided to draw straws to see who gets what room, and Zach only suggested that after he didn't draw the master bedroom." "I only suggested that because I don't think it's fair that we each pay the same amount for different amenities," responded Zach. "I'd be willing to pay more if I got a larger room and private bathroom, but if we're splitting everything else I don't understand why I have to pay the same as Lainey for a smaller space." "I agree with our initial plan of splitting everything," Brian jumped in. "But maybe Zach has a point about things seeming uneven at the end." "Well, what if Lainey agreed to do more of the chores?" asked Penelope. "Is that one way we could divide up the household so everyone feels like we're all getting the same benefits from living together?" Which of the potential roommates had a win-win way of approaching the situation?  Lainey  Brian  Penelope  Zach CONCEPT Conflict as Partnership 2 This study resource was shared via CourseHDuring a break at work, Doug told his coworker, Eric, "I’m fed up with this place! Our boss just yelled at me for 10 minutes because I came in a half hour late this morning. He conveniently forgot that he gave me a project that had me working 14 hours a day over the weekend and that I might be exhausted from getting it done on a tight deadline.” Eric said, “Wow. It sounds like you feel really unappreciated by our boss.” Which active listening skill did Eric use in his response?  Paraphrasing  Reflecting  Summarizing  Agreeing CONCEPT Summarizing, Paraphrasing, and Reflecting 3 When a conflict resolver uses a private meeting to assess the resolution process with each party, this is called __________.  active listening  interest-based negotiation  positional bargaining  process checking CONCEPT Private Meetings and Confidentiality 4 The __________ phase of brainstorming is when both parties explore the feasibility of each option and the degree to which it meets their needs.  This study resource was shared via CourseHtion  evaluating  execution  implementation CONCEPT Evaluating Options 5 Kyla and Rachel were in the middle of a huge argument when Kyla announced, "I'm going for a walk. We can talk about this more when I get back." Which of the following assertive communication techniques did Kyla use?  Content to process shift  Fogging  Defusing  Broken record CONCEPT Assertive Communication 6 Which of the following is a characteristic of an effective resolution to a conflict?  The agreement offers both parties a range of options.  Outside parties are invited to participate in the resolution process.  Both parties feel that their positions have been met.  Both parties feel that their interests have been met. CONCEPT This study resource was shared via CourseHCreating Effective Agreements 7 Which of the following statements is true regarding values in conflict resolution?  Conflicts involving value-based interests can be resolved by focusing on positions.  A goal of the resolution process may be to change a party's underlying values.  Values are constant, but actions can be negotiated in the resolution process.  Conflicts that have some interests based on values cannot be resolved. CONCEPT When Interests Are Values 8 Which of the following is a reason for repeating a stage of a conflict resolution process?  To encourage parties to change their positions and interests  To delay agreement  To select a new method of conflict resolution  To help clarify parties' interests CONCEPT Resolution Requires Repetition 9 Why is active listening so important?  It lets the speaker know that his/her message has been heard.  It lets the speaker know that his/her message has been respected.  This study resource was shared via CourseHAll of the answer choices are correct.  It lets the speaker know that his/her message has been understood. CONCEPT Active Listening Overview 10 Select the term that describes the act of focusing parties' attention on tangible actions and conditions within a conflict, rather than perceived innate qualities of the parties.  Blaming  People vs. problems  Arbitration  Positional bargaining CONCEPT Separating People and Problems 11 Which of the following is the first part of an effective assertive communication statement?  Summarizing  Empathy/validation  Setting ground rules for conversation  Suggestion of solution CONCEPT Assertive Communication 12 This study resource was shared via CourseH"How do you see yourself fixing this problem?" is an example of which type of question?  Leading question  Yes/no question  Short answer question  Open-ended question CONCEPT Asking Clarifying Questions 13 Which of the following is an example of an effective problem statement?  What can we do to assist Sarah in getting her timesheet turned in each week so that Elizabeth can complete payroll on time?  How can we help Joe get to work on time and allow Jane enough time to eat breakfast so that the two of them can still carpool together?  What does Jack need to do to get to work on time so that neither Jack nor Hector get yelled at by the boss?  How can Jennifer get caught up on her work so that she can help Mark with his new projects? CONCEPT Creating a Problem Statement 14 Which of the following approaches focuses on finding a solution that most closely aligns with each party's interests?  Win-win thinking  This study resource was shared via CourseHPositional bargaining  Zero-sum thinking  Distributive bargaining CONCEPT Zero-sum vs. Win-Win Thinking 15 Joe is going to assist Brenda in improving her department's workload by implementing a checks and balances system in the mailroom. Brenda is going to ensure her team adheres to this new system so that Joe is able to get the documents he needs on time. This is an example of which of the following?  Demonstrating a collaborative relationship  Engaging in active listening  Shifting from content to process  Suspending judgement CONCEPT Prioritizing and Interlinking Options 16 Which of the following statements regarding an impasse is true?  A few interests out of many may reach an impasse.  All of the answer choices are correct.  An entire conflict may reach an impasse.  Some believe there is no such thing as an impasse. CONCEPT Impasses This study resource was shared via CourseH17 Which of the following would be an effective use of I-statements in a conflict?  To vent anger about an action, situation, person, or other factor in a conflict  To blame the problem on an outside person who has influence on the situation  To focus attention on solving the problem rather than personal criticism  To propose a favored solution to an interest-based conflict CONCEPT I-Statements 18 When parties trade elements of their positions back and forth, this is called __________.  positional bargaining  mediation  interest-based negotiation  win-win thinking CONCEPT Moving from Positions to Interests 19 Which of the following describes a reason why a mediator might ask parties for their input on the process and ground rules?  To assess how reasonable or unreasonable each party is  To determine which party is in the right  To make the mediation go faster This study resource was shared via CourseH To demonstrate to the parties that they are capable of working collaboratively CONCEPT Ownership of the Resolution Process 20 In a divorce case, the husband wants $1,600.00 per month in child support to provide for the children. The wife states that she just wants the children to have everything they need, regardless of how much it costs in child support. The judge decides that the father should get $1,400.00 per month based on both parties' incomes and an analysis of the children's needs. In this case the wife's __________ was met, but the husband's __________ was not met.  interest, interest  position, interest  interest, position  position, position CONCEPT Understanding the Distinction Between Positions and Interests 21 For brainstorming to work, parties must do which of the following?  Suspend judgement until all options have been generated  Only suggest solutions that solve the entire problem  Evaluate each idea before suggesting it  Avoid suggesting seemingly unfeasible options CONCEPT Generating Options This study resource was shared via CourseH Powered by TCPDF ()