Midterm Exam ITC 235--Multiple Choice
A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find
where the user is located. The device's cellular service is active and functioning.
What is the first thing the user should check?
a. The user should verify location services is enabled on the smartphone.
b. The user should check the smartphone for a weak or dropped Wi-Fi signal.
c. The user should check the smartphone's battery for a low charge condition.
d. The user should contact her cellular provider and ask for an update. - correct answer A. user
should verify location services is enabled on the smartphone
aSam cannot figure out why he can't get sound from his tablet's internal speakers and calls you
asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures
you nothing is in the aux port. He also checks to make sure the sound is not muted.
What might prevent Sam from getting sound from his tablet?
a. Tablet is in airplane mode.
b. The audio output is being directed to a Bluetooth speaker.
c. The battery needs to be charged.
d. Multiple apps are sending audio to the speakers. - correct answer B. audio output is being
directed to bluetooth speaker
our company has asked you to do research how it can provide smartphones to its employees.
The company wants to give employees access to OneDrive in order to synchronize data.
What type of synchronization will you recommend to the company?
a. Synchronization to the desktop
b. Mutual authentication for synchronization
c. Synchronization using wired network connections
d. Synchronization to the cloud - correct answer d. synchronization to the cloud
,You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device
was functioning properly with the headset until a recent corporate-wide OS update. No other
mobile devices in the organization are exhibiting this issue with Bluetooth headsets.
Which of the following is the first step you will take to resolve this issue?
a. Reset the network settings in the mobile device Settings app.
b. Update the radio firmware in the mobile device.
c. Replace the Bluetooth headset with a new pair.
d. Forget all Wi-Fi networks on the mobile device - correct answer a. reset network settings in
the mobile device settings app
Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates
with her new iPad on the Internet.
What service should Sally use to save her pictures and files seamlessly on the Internet?
a. Yahoo
b. iCloud
c. Google
d. OneDrive - correct answer b. Icloud
In which of the following situations should you install an IPS instead of an IDS?
a. You want to block a single MAC address from accessing your LAN.
b. You want to block unauthorized activity on your LAN from the Internet.
c. You want to document any instance of malicious activity on your LAN.
d. You want to improve access times to frequently accessed websites. - correct answer A. you
want to block a single Mac address form accessing lan
What connector is shown in the exhibit?
:a. RJ-45b. RJ-11c. F-typed. USB-A - correct answer Rj-45
The LGA1151 socket and latest Coffee Lake chipset support what type of RAM?
a. DDR3
,b. DDR5
c. DDR3 (only if low voltage)
d. DDR4 - correct answer D. DDR4
You are reviewing new RAM to purchase for a gaming computer and find three different RAM
modules that are the same except for their CAS Latency. Option A lists the CL as 18 ns, Option B
lists the CL as 20 ns, and Option C lists the CL as 15 ns.
Which option will work best for a gaming computer? - correct answer Option C: CL 15 ns
After installing the processor and reassembling the computer, the system begins the boot
process and suddenly turns off before completing the boot. What should you do?
a. Turn everything off, unplug the power cord, press the power button to drain the power, open
the case, and verify that the cooler is securely seated and connected.
b. Turn everything off, unplug the power cord, press the power button to drain the power,
open the case, and replace power supply.
c. Turn everything off, unplug the power cord, press the power button to drain the power, open
the case, and rotate the processor 90 degrees in the socket.
d. Turn everything off, unplug the power cord, press the power button to drain the power,
open the case, and recheck the processor installation. - correct answer Turn everything off,
unplug the power cord, press the power button to drain the power, open the case, and verify
that the cooler is securely seated and connected.
At what point during the motherboard installation should you install the motherboard drivers? -
correct answer . After Windows successfully boots without errors
Which statement is NOT a good practice when working inside a computer case?
a. Remove loose jewelry.
b. Be sure to hold expansion cards by the edge connectors.
c. Don't touch the inside of a computer that is turned on.
d. Don't touch a microchip with a magnetized screwdriver. - correct answer Be sure to hold
expansion cards by the edge connectors
How many pins are in the power supply connector that is typically used on most motherboards
today?
a. 20-pin
, b. 8-pin
c. 15-pin
d. 24-pin - correct answer 24-pin
What is the connector called on a network cable that connects to an Ethernet port?
a. DB9
b. RJ-45
c. USB
d. RJ-11 - correct answer RJ-45
Which component may be considered a field replaceable unit or FRU?
a. LCD screen
b. Motherboard
c. Power supply
d. All of these
e. Hard drive - correct answer All of these
You are troubleshooting a laptop with multiple sticking keys that result in misspelled words
while the user types. Other than several sticking keys, the laptop appears to be functioning
properly. You have cleaned the keyboard with compressed air, but the problem persists. After
removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys?
a. Replace the laptop system board and reseat all connections.
b. Replace the keyboard with a compatible keyboard.
c. Disconnect and reseat the keyboard ribbon cable.
d. Clean the keyboard keys with a contact cleaner. - correct answer clean the keyboard keys
with a contact cleaner
How many pins are used in a serial port?
a. 9
b. 25
c. 15
A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find
where the user is located. The device's cellular service is active and functioning.
What is the first thing the user should check?
a. The user should verify location services is enabled on the smartphone.
b. The user should check the smartphone for a weak or dropped Wi-Fi signal.
c. The user should check the smartphone's battery for a low charge condition.
d. The user should contact her cellular provider and ask for an update. - correct answer A. user
should verify location services is enabled on the smartphone
aSam cannot figure out why he can't get sound from his tablet's internal speakers and calls you
asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures
you nothing is in the aux port. He also checks to make sure the sound is not muted.
What might prevent Sam from getting sound from his tablet?
a. Tablet is in airplane mode.
b. The audio output is being directed to a Bluetooth speaker.
c. The battery needs to be charged.
d. Multiple apps are sending audio to the speakers. - correct answer B. audio output is being
directed to bluetooth speaker
our company has asked you to do research how it can provide smartphones to its employees.
The company wants to give employees access to OneDrive in order to synchronize data.
What type of synchronization will you recommend to the company?
a. Synchronization to the desktop
b. Mutual authentication for synchronization
c. Synchronization using wired network connections
d. Synchronization to the cloud - correct answer d. synchronization to the cloud
,You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device
was functioning properly with the headset until a recent corporate-wide OS update. No other
mobile devices in the organization are exhibiting this issue with Bluetooth headsets.
Which of the following is the first step you will take to resolve this issue?
a. Reset the network settings in the mobile device Settings app.
b. Update the radio firmware in the mobile device.
c. Replace the Bluetooth headset with a new pair.
d. Forget all Wi-Fi networks on the mobile device - correct answer a. reset network settings in
the mobile device settings app
Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates
with her new iPad on the Internet.
What service should Sally use to save her pictures and files seamlessly on the Internet?
a. Yahoo
b. iCloud
c. Google
d. OneDrive - correct answer b. Icloud
In which of the following situations should you install an IPS instead of an IDS?
a. You want to block a single MAC address from accessing your LAN.
b. You want to block unauthorized activity on your LAN from the Internet.
c. You want to document any instance of malicious activity on your LAN.
d. You want to improve access times to frequently accessed websites. - correct answer A. you
want to block a single Mac address form accessing lan
What connector is shown in the exhibit?
:a. RJ-45b. RJ-11c. F-typed. USB-A - correct answer Rj-45
The LGA1151 socket and latest Coffee Lake chipset support what type of RAM?
a. DDR3
,b. DDR5
c. DDR3 (only if low voltage)
d. DDR4 - correct answer D. DDR4
You are reviewing new RAM to purchase for a gaming computer and find three different RAM
modules that are the same except for their CAS Latency. Option A lists the CL as 18 ns, Option B
lists the CL as 20 ns, and Option C lists the CL as 15 ns.
Which option will work best for a gaming computer? - correct answer Option C: CL 15 ns
After installing the processor and reassembling the computer, the system begins the boot
process and suddenly turns off before completing the boot. What should you do?
a. Turn everything off, unplug the power cord, press the power button to drain the power, open
the case, and verify that the cooler is securely seated and connected.
b. Turn everything off, unplug the power cord, press the power button to drain the power,
open the case, and replace power supply.
c. Turn everything off, unplug the power cord, press the power button to drain the power, open
the case, and rotate the processor 90 degrees in the socket.
d. Turn everything off, unplug the power cord, press the power button to drain the power,
open the case, and recheck the processor installation. - correct answer Turn everything off,
unplug the power cord, press the power button to drain the power, open the case, and verify
that the cooler is securely seated and connected.
At what point during the motherboard installation should you install the motherboard drivers? -
correct answer . After Windows successfully boots without errors
Which statement is NOT a good practice when working inside a computer case?
a. Remove loose jewelry.
b. Be sure to hold expansion cards by the edge connectors.
c. Don't touch the inside of a computer that is turned on.
d. Don't touch a microchip with a magnetized screwdriver. - correct answer Be sure to hold
expansion cards by the edge connectors
How many pins are in the power supply connector that is typically used on most motherboards
today?
a. 20-pin
, b. 8-pin
c. 15-pin
d. 24-pin - correct answer 24-pin
What is the connector called on a network cable that connects to an Ethernet port?
a. DB9
b. RJ-45
c. USB
d. RJ-11 - correct answer RJ-45
Which component may be considered a field replaceable unit or FRU?
a. LCD screen
b. Motherboard
c. Power supply
d. All of these
e. Hard drive - correct answer All of these
You are troubleshooting a laptop with multiple sticking keys that result in misspelled words
while the user types. Other than several sticking keys, the laptop appears to be functioning
properly. You have cleaned the keyboard with compressed air, but the problem persists. After
removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys?
a. Replace the laptop system board and reseat all connections.
b. Replace the keyboard with a compatible keyboard.
c. Disconnect and reseat the keyboard ribbon cable.
d. Clean the keyboard keys with a contact cleaner. - correct answer clean the keyboard keys
with a contact cleaner
How many pins are used in a serial port?
a. 9
b. 25
c. 15
