WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Benchmarking - correct answer Studying other companies business practices for
comparison.
Bullwhip effect - correct answer Inaccurate or distorted demand information created
in the supply chain.
Business to Business commerce - correct answer Businesses buying and selling to
other businesses.
Business to consumer commerce - correct answer Businesses selling to individual
consumers.
Cause and effect diagrams - correct answer A chart that identifies potential causes of
particular quality problems.
Total Quality Management (TQM) Philosophy - correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - correct answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - correct answer The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - correct answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Line Processes - correct answer A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - correct answer A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Checklist - correct answer A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - TQM - correct answer how well a product or service
meets the targets and tolerances set by designers.
Continuous improvement - correct answer A philosophy of never-ending
improvement.
Control charts - correct answer Charts used to evaluate whether a process is
operating within expectations.
Crossdocking - correct answer Eliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - correct answer an integrated effort designed to improve
quality performance at every level of the organization.
Deming Prize - correct answer Japanese award for companies to recognize efforts in
quality improvement.
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Benchmarking - correct answer Studying other companies business practices for
comparison.
Bullwhip effect - correct answer Inaccurate or distorted demand information created
in the supply chain.
Business to Business commerce - correct answer Businesses buying and selling to
other businesses.
Business to consumer commerce - correct answer Businesses selling to individual
consumers.
Cause and effect diagrams - correct answer A chart that identifies potential causes of
particular quality problems.
Total Quality Management (TQM) Philosophy - correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - correct answer A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - correct answer The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - correct answer proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Line Processes - correct answer A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - correct answer A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer A type of process used to make a one-at-a-time
product exactly to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
, WGU C215 Final Study Guide Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Checklist - correct answer A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - TQM - correct answer how well a product or service
meets the targets and tolerances set by designers.
Continuous improvement - correct answer A philosophy of never-ending
improvement.
Control charts - correct answer Charts used to evaluate whether a process is
operating within expectations.
Crossdocking - correct answer Eliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - correct answer an integrated effort designed to improve
quality performance at every level of the organization.
Deming Prize - correct answer Japanese award for companies to recognize efforts in
quality improvement.
