Workforce level - Answers Number of workers needed in a period
Sustainability - Answers The ability to meet current resources needs without compromising the
ability of future generations to meet their needs
Tripe bottle line - Answers Evaluating the firm against social, economic, and environmental
criteria.
Operations and supply chain strategy - Answers The setting of broad policies and plans that will
guide the use of resources needed by the firm to implement its corporate strategy.
Operations effectiveness - Answers Performing activities in a manner that best implements
strategic priorities at minimum cost.
Straddling - Answers When a firm seeks to match what a competitor is doing by adding new
futures, services, or technologies to existing activities.
Order winners - Answers One or more specific marketing oriented dimensions that clearly
differentiate a product from competitors products.
order qualifiers - Answers dimensions used to screen a product or service as candidate for
purchase.
activity system maps - Answers diagrams that show how a company's strategy is delivered
through a set of supporting activities.
Supply Chain Risk - Answers The likelihood of disruption that would impact the ability of a
company to continuously supply products or services.
Productivity - Answers a measure of how well resources are used:
Productivity = outputs/inputs
A strategy that is designed to meet current needs without compromising the ability of future
generations to meet their needs - Answers Sustainable
The three criteria included in a tripe bottom line - Answers Social, economic, environmental
The seven operations and supply chain competitive dimensions - Answers -cost
quality
-delivery speed
-delivery reliability
, -coping with changes in demand
-flexibility and speed of new product introduction
-other product-specific criteria
it is probably most difficult to compete on this major competitive dimension - Answers Cost
This occurs when a company seeks to match what a competitor is doing by while maintaining
its existing competitive position. - Answers Straddling
A criterion that differentiates the products of services of one firm from those of another -
Answers order winner
a screening showing the activities that support a company's strategy - Answers order-qualifier
A measure calculated by taking the ratio of output to input - Answers Productivity
Strategic forecasts - Answers Medium and long term forecast used to make decisions related
to strategy and estimating aggregate demand.
Tactical forecast - Answers Short-term forecast used as input for making day-to-day decisions
related to meeting demand.
Time series analysis - Answers a type of forecast in which data relating to past demand are
used to predict the future demand.
Moving average - Answers a forecast based on average past demand
Weighted moving average - Answers A forecast made with past data where more recent data
are giving more significance than older data.
Exponential smoothing - Answers A time series forecasting technique in which each increment
of past demand data is decreased by (1-a)
Smoothing constant alpha (α) - Answers The parameter in the exponential smoothing equation
that controls the seed of reaction to differences between forecasts and actual demand.
Smoothing constant delta (δ) - Answers An additional parameter used in an exponential
smoothing equation that includes an adjustment for trend
Linear regression forecast - Answers A forecast technique that assumes that past data and
future projections fall around a straight line.
Decomposition - Answers The process of identifying and separating time series data into
fundamental components such as trend and seasonality
Forecast error - Answers The difference between actual demand and what was forecast