ITM 100 Final Team Terms Correctly
Answered
Supply Chain Management (SCM) - Managing the flow of physical things and the
information about those objects
Customer Relationship Management (CRM) - Manages relationship with customers to
increase loyalty and keep customers happy
RFM - Recency, Frequency, Monetary value
Operational CRM - Supports day to day front office operations that deal directly with
customers
Analytical CRM - Supports strategic analysis back office operations that don't deal with
customers
Blockchain - Creates a shared secure digital ledger that can't be changed
Transactional Data - Data of 'doing' business
Analytical Data - Supports decisions of improving business
Relational Database - An organized system of storing data about objects, events,
people
Entity - A person, place, thing, or event that you want to store information about
Data Warehouse - Gathers data from all the different operational databases and stores
it all together for analysis and decisions
ETL - Extraction, Transformation, Loading
Extraction - Data gets pulled from all its different sources
Transformation - Data gets cleaned and standardized so everything is the same
Loading - All the processed data is loaded into the warehouse
Data latency - The time it takes to make the data ready for analysis
Analysis latency - The time from data availability to completed analysis
, Decision latency - The time it takes for a human to understand and act
Network - A communication system linking 2 or more devices for communications
LAN - Local Area Network (home wifi)
MAN - Metropolitan Area Network (entire university campus wifi)
WAN - Wide Area Network (whole country or global, e.g., the internet)
Peer to Peer (P2P) - A network of equals, all computers can access public files on all
others
Client/Server - Clients request info from a central server where most processing occurs
Server - A computer dedicated to providing information in response to external requests
from clients
Network Topology - The geometric arrangement of the physical organization of
computers and devices in a network
Wire media - Physical cables that guide the signal along a path
Twisted pair wiring - Cheap, common in LANs, uses electrical signals, offers basic
speed/distance
Coaxial cable - Has better shielding, medium range/cost
Fiber optic - Uses light, offers highest speed/bandwidth, longest distance, but expensive
and difficult to install
Wireless media - Sends signals out through the air as a pathway
Protocol - A standard that specifies the format of data and rules during transmission
TCP/IP - Transmission Control Protocol/Internet Protocol, the fundamental suite of
communication protocols
Voice over IP (VoIP) - Uses TCP/IP technology to transmit voice calls over long
distance telephone lines
Architecture - Client/server model (how a device requests content)
Topology - The physical layout of the device/server
Answered
Supply Chain Management (SCM) - Managing the flow of physical things and the
information about those objects
Customer Relationship Management (CRM) - Manages relationship with customers to
increase loyalty and keep customers happy
RFM - Recency, Frequency, Monetary value
Operational CRM - Supports day to day front office operations that deal directly with
customers
Analytical CRM - Supports strategic analysis back office operations that don't deal with
customers
Blockchain - Creates a shared secure digital ledger that can't be changed
Transactional Data - Data of 'doing' business
Analytical Data - Supports decisions of improving business
Relational Database - An organized system of storing data about objects, events,
people
Entity - A person, place, thing, or event that you want to store information about
Data Warehouse - Gathers data from all the different operational databases and stores
it all together for analysis and decisions
ETL - Extraction, Transformation, Loading
Extraction - Data gets pulled from all its different sources
Transformation - Data gets cleaned and standardized so everything is the same
Loading - All the processed data is loaded into the warehouse
Data latency - The time it takes to make the data ready for analysis
Analysis latency - The time from data availability to completed analysis
, Decision latency - The time it takes for a human to understand and act
Network - A communication system linking 2 or more devices for communications
LAN - Local Area Network (home wifi)
MAN - Metropolitan Area Network (entire university campus wifi)
WAN - Wide Area Network (whole country or global, e.g., the internet)
Peer to Peer (P2P) - A network of equals, all computers can access public files on all
others
Client/Server - Clients request info from a central server where most processing occurs
Server - A computer dedicated to providing information in response to external requests
from clients
Network Topology - The geometric arrangement of the physical organization of
computers and devices in a network
Wire media - Physical cables that guide the signal along a path
Twisted pair wiring - Cheap, common in LANs, uses electrical signals, offers basic
speed/distance
Coaxial cable - Has better shielding, medium range/cost
Fiber optic - Uses light, offers highest speed/bandwidth, longest distance, but expensive
and difficult to install
Wireless media - Sends signals out through the air as a pathway
Protocol - A standard that specifies the format of data and rules during transmission
TCP/IP - Transmission Control Protocol/Internet Protocol, the fundamental suite of
communication protocols
Voice over IP (VoIP) - Uses TCP/IP technology to transmit voice calls over long
distance telephone lines
Architecture - Client/server model (how a device requests content)
Topology - The physical layout of the device/server
