CORRECT ANSWERS 2025/2026
What is a stereotype? - correct answers -*Think of as a stop sign, a conclusion; a
conscious decision not to get more information, but to act on what one thinks or
feels
*Over simplified conception, opinion, or belief about some aspect of an individual
or group of people
What is a generalization? - correct answers -*Think of as a green light to go and
get more information about a person to make sure you are treating them as they
want to be treated
*Rules and/or patterns that groups adopt about other groups
What does generalization look like as a tool? - correct answers -1. Impression
management begins with self-awareness
2. Probe to find out if individual you are engaging with fits cultural pattern
3. Adopting a generalization should be the springboard from which you determine
the extent to which an individual adheres to certain cultural characteristics
What are the 3 categories that the 15 CLAS standards are divided into? (2000) -
correct answers -1. Culturally competent care
2. Language access services
3. Organizational supports
,Why were the CLAS standards developed? Are they mandatory? - correct answers
-Developed by federal government, designed to replace the patchwork of
definitions and requirements used in health care around issues of culture; NOT
mandatory (not a legal requirement)
What is the CLAS principal standard (#1)? - correct answers -Provide equitable,
understandable, and respectful quality care and services responsive to diverse
cultural health beliefs and practices, preferred languages, health literacy, and
other communication needs
What is the CLAS Standards Structure? (Culturally and Linguistically Appropriate
Standards for Health Care Delivery) - correct answers --Principal Standard (#1):
Provide equitable, understandable, and respectful quality care and services
response to diverse cultural health beliefs and practices, preferred languages,
health literacy and other comm. needs
-Governance, Leadership, and Workforce (#2-4)
-Communication and Language Assistance (#5-8)
-Engagement, Continuous Improvement, and Accountability (#9-15)
USDHHS Surgeon General Report: Mental Health: Culture, Race, Ethnicity (2002) -
correct answers -**First ever Surgeon General Report on mental health** - how
do mental health disparities affect racial and ethnic minorities?
Findings:
1. Mental illness is a disabling condition affecting all populations regardless of race
or ethnicity
, 2. Racial and ethnic minorities are more likely to have less access and receive
poorer quality services, and be underrepresented in research
3. These disparities result in minorities being overrepresented among the most
vulnerable pops.
4. Culture and society play pivotal roles in how mental health services are
perceived and received
IOM: Unequeal Treatment: Confronting Racial and Ethnic Disparities in Health
Care (2003) - correct answers -1. Determine the presence and extent of
racial/ethnic disparities that could not be attributed to access
2. Evaluate potential sources of disparities including the role of bias,
discrimination, and stereotyping at the individual, institutional, and health
systems level
3. Provide recommendations regarding interventions to eliminate racial/ethnic
disparities
Sullivan Commission on Diversity in the Health Care Workforce: Missing Persons:
Minorities in Health Professions (2004) - correct answers -**Implications of not
having diverse healthcare workforce**
Key Recommendations:
1. Diversity if a key to excellence in health care
2. Leadership commitment and accountability essential for success
3. 3 overarching principles were developed to drive increased diversification in US
healthcare workforce
*Schools increase diversity of leadership
*New and non-traditional paths to health professions
*Commitment at highest levels of universities and colleges is essential