UNITED HEALTHCARE Certification Exam ACTUAL
QUESTIONS AND VERIFIED ANSWERS WITH VERIFIED
SOLUTIONS GRADE A+.
Which of the following consumers are eligible for Medicare if other eligibility
requirements are met?
Consumers age 65 or older, consumers under 65 years of age with certain
disabilities for more than 24 months and consumers of all ages with ESRD or ALS
Which of the following best describes a "like" plan change?
When a consumer enrolls in a plan that is of the same type as their current plan,
such as any medicare advantage plan to any other medicare advantage plan
which of the following is not true about UnitedHealth Care Medicare plans carrying
the AARP name?
AARP endorses UnitedHealth Care MA, PDP, and Medicare supplement plans
AARP expects agents offering AARP-branded products to demonstrate 5 key
behaviors when interacting with customers. AARP wants customers we work with to
feel their relationship with AARP is _________________
Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer?
Communicating clearly to alleviate any confusion
Being upfront about what information means
providing the right information
,Do consumers have to be an AARP member to enroll in an AARP-branded plan with
UnitedHealth Care?
yes, if the consumer is enrolling in a medicare supplement plan
How many status levels are in the Authorized to offer program?
2
which of the following statements about AARP are true? (select 2)
The AARP motto is to serve, not be served
AARP advocates for the 50+ population in congress for legislation to lower medical
costs
which of the following is true about the production requirement for the authorized to
offer Elite status?
Each calendar year, agents need to have at least 30 commission-eligible, accepted,
and paid AARP medicare supplement plan and / or medicare select plan sales or
retain a book of business of 150 or more active members
The value proposition for the AARP brand is seen in what kinds of benefits for the
members (select 3)?
ensuring products are well below the going market rate
efforts to improve the lives of members
quality of products offered
,Which AARP brand medicare products does UnitedHealth Care offer? (select 3)
Prescription drug plans
medicare advantage plans
mediare supplement plans
The 3 types of special needs plans are
dual, chronic condition and institutional / institutional-equivalent.
When does the special election period for dual / LIS change in status begin for D-
SNP members that lose medicaid eligibility?
Upon notification or effective date of the loss, whichever is earlier
which statement describes the primary characteristic of a consumer who may benefit
from a D-SNP?
Is enrolled in their state Medicaid program, typically as a full dual, with their Medicare
cost sharing paid by the state in which they reside.
which program is available to support the unique health care needs of C-SNP and D-
SNP members?
A care management program that varies depending upon the level of the member's
health risk level
which statement is true about C-SNPs, D-SNPs, and prescription drug coverage?
C-SNPs and D-SNPs include Medicare part D prescriptions drug coverage.
, when selling D-SNPs, agent must:
confirm the customer's medicaid level and that the consumer is entitled to Medicare
part A and enrolled in part B
The consumer states they currently pay a percentage of charges when they receive
medical care. This means
The consumer is not likely to be a full dual-eligible and may be better suited for
enrollment in another type of plan
which of the following consumer characteristics demonstrates a good fit for a C-
SNP?
A consumer with a qualifying chronic condition who wants a plan that will help them
manage their illness and health care costs
On May 10, Michael meets with an agent and says he is enrolled in another carrier's
C-SNP due to his diabetes. When can Michael enroll in a different C-SNP that also
covers diabetes (his only chronic condition), assuming he has not moved out of his
current plan's service area?
During the annual election period (AEP) or open enrollment period (OEP)
which service will a C-SNP or D-SNP member in the high risk care management
category receive?
Case management ( telephonic, digital and / or face to face) according to individual
needs
it is very important for consumers enrolling in a C-SNP to know the following about
accessing providers:
some C-SNP are preferred provider organization (PPO) or point service (POS) plans
that allow members to see out of network providers for covered services, generally
with higher cost sharing.
QUESTIONS AND VERIFIED ANSWERS WITH VERIFIED
SOLUTIONS GRADE A+.
Which of the following consumers are eligible for Medicare if other eligibility
requirements are met?
Consumers age 65 or older, consumers under 65 years of age with certain
disabilities for more than 24 months and consumers of all ages with ESRD or ALS
Which of the following best describes a "like" plan change?
When a consumer enrolls in a plan that is of the same type as their current plan,
such as any medicare advantage plan to any other medicare advantage plan
which of the following is not true about UnitedHealth Care Medicare plans carrying
the AARP name?
AARP endorses UnitedHealth Care MA, PDP, and Medicare supplement plans
AARP expects agents offering AARP-branded products to demonstrate 5 key
behaviors when interacting with customers. AARP wants customers we work with to
feel their relationship with AARP is _________________
Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer?
Communicating clearly to alleviate any confusion
Being upfront about what information means
providing the right information
,Do consumers have to be an AARP member to enroll in an AARP-branded plan with
UnitedHealth Care?
yes, if the consumer is enrolling in a medicare supplement plan
How many status levels are in the Authorized to offer program?
2
which of the following statements about AARP are true? (select 2)
The AARP motto is to serve, not be served
AARP advocates for the 50+ population in congress for legislation to lower medical
costs
which of the following is true about the production requirement for the authorized to
offer Elite status?
Each calendar year, agents need to have at least 30 commission-eligible, accepted,
and paid AARP medicare supplement plan and / or medicare select plan sales or
retain a book of business of 150 or more active members
The value proposition for the AARP brand is seen in what kinds of benefits for the
members (select 3)?
ensuring products are well below the going market rate
efforts to improve the lives of members
quality of products offered
,Which AARP brand medicare products does UnitedHealth Care offer? (select 3)
Prescription drug plans
medicare advantage plans
mediare supplement plans
The 3 types of special needs plans are
dual, chronic condition and institutional / institutional-equivalent.
When does the special election period for dual / LIS change in status begin for D-
SNP members that lose medicaid eligibility?
Upon notification or effective date of the loss, whichever is earlier
which statement describes the primary characteristic of a consumer who may benefit
from a D-SNP?
Is enrolled in their state Medicaid program, typically as a full dual, with their Medicare
cost sharing paid by the state in which they reside.
which program is available to support the unique health care needs of C-SNP and D-
SNP members?
A care management program that varies depending upon the level of the member's
health risk level
which statement is true about C-SNPs, D-SNPs, and prescription drug coverage?
C-SNPs and D-SNPs include Medicare part D prescriptions drug coverage.
, when selling D-SNPs, agent must:
confirm the customer's medicaid level and that the consumer is entitled to Medicare
part A and enrolled in part B
The consumer states they currently pay a percentage of charges when they receive
medical care. This means
The consumer is not likely to be a full dual-eligible and may be better suited for
enrollment in another type of plan
which of the following consumer characteristics demonstrates a good fit for a C-
SNP?
A consumer with a qualifying chronic condition who wants a plan that will help them
manage their illness and health care costs
On May 10, Michael meets with an agent and says he is enrolled in another carrier's
C-SNP due to his diabetes. When can Michael enroll in a different C-SNP that also
covers diabetes (his only chronic condition), assuming he has not moved out of his
current plan's service area?
During the annual election period (AEP) or open enrollment period (OEP)
which service will a C-SNP or D-SNP member in the high risk care management
category receive?
Case management ( telephonic, digital and / or face to face) according to individual
needs
it is very important for consumers enrolling in a C-SNP to know the following about
accessing providers:
some C-SNP are preferred provider organization (PPO) or point service (POS) plans
that allow members to see out of network providers for covered services, generally
with higher cost sharing.
