Consumer Behaviour

Kings College London (KCL)

Hier vind je de beste samenvattingen om te slagen voor Consumer Behaviour. Er zijn o.a. samenvattingen, aantekeningen en oefenvragen beschikbaar.

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Society and consumption
  • College aantekeningen

    Society and consumption

  • These notes highlight how marketers can encourage to decelerate in our society with the context of the sharing economy and liquid consumption.
  • mariannehudon
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Attitudes and behaviour change
  • College aantekeningen

    Attitudes and behaviour change

  • These notes focuses on the way potential consumers feel about a certain brand and how marketers can change these assumptions, or attitudes. It is represented with a number of theory, one of them being the balance theory of attitudes.
  • mariannehudon
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Consumer decision-making and involvement
  • College aantekeningen

    Consumer decision-making and involvement

  • These notes highlights how to involve the consumer in the brand and how to facilitates the decision-making process by using mental shortcuts (also known as Heuristics). They also highlight the role of marketers when it comes to the different types of decision-making.
  • mariannehudon
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Consumer learning and memory
  • College aantekeningen

    Consumer learning and memory

  • These notes focuses on the way consumers retain information and the way marketers should use it to their advantage.
  • mariannehudon
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Group influences and marketplace access
  • College aantekeningen

    Group influences and marketplace access

  • This document highlights the influences that people encounter in a consumer decision-making journey. These groups can be either small and personal, as well as being part of a wider community.
  • mariannehudon
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Identity and personality
  • College aantekeningen

    Identity and personality

  • These notes relate how people see brands as a self extensions, meaning that brands are associated with people's personalities. These phenomenon are explained by the theory of symbolic consumption, or again, the Freud's psychoanalytic theory.
  • mariannehudon
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Patterns of consumer behaviour
  • College aantekeningen

    Patterns of consumer behaviour

  • This document mostly highlights the cognitive dissonance theory and the role of customer loyalty. It is explained by multiple theories such as the confirmation and disconfirmation models.
  • mariannehudon
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Perception and attention
  • College aantekeningen

    Perception and attention

  • These notes reveal how important attention, perception and sensation is in marketing and how it can influence consumers.
  • mariannehudon
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Social-media, Influencers and Word of mouth
  • College aantekeningen

    Social-media, Influencers and Word of mouth

  • These notes focus on the role of influencers, especially on social media, in adverts. It highlights what is most engaging for consumers in order for marketers to use.
  • mariannehudon
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Consumer behaviour
  • College aantekeningen

    Consumer behaviour

  • Each documents are notes taken from a 2h lecture held every week. They are in depth and represent important theories, including models and technical consumer behaviour vocabulary. These notes have helped me score extremely high marks (first) through out the semester, in my coursework.
  • mariannehudon
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