Customer Service

PEARSON (PEARSON)

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Unit 14 Different approaches to customer service delivery in contrasting businesses

Summary

Unit 14 Different approaches to customer service delivery in contrasting businesses
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3

September 2021

2021/2022
Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. This document provides comparison of customer service for two contrasting businesses (John Lewis and Dyson LTD)
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