Operations Management

Politecnico Di Milano

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Class notes

Operations Management notes
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49

February 2025

2023/2024
The notes cover all the topics covered in the course in a complete and detailed manner. Below are the topics covered: 1. Trends in Operations 2. Operations Strategy 3. Models for Operations Strategy 4. Introduction to service and service processes 5. Service Concept 6. Strategic Capacity Management 7. Coping with variability and uncertainty 8. Managing capacity and demand 9. Yield Management 10. Queueing theory 11. Lean Principles 12. Value Stream Map 13. Lean Tools 14. Creating Co...
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