C marketing research - Samenvattingen en Aantekeningen
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Samenvatting
Summary articles week 5 Managing Customer Experience and Value
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4.0(1)4.019april 20242023/2024
- Summary of the 3 articles of week 5 of MCEV, for RUG-students. 
The summarized articles are: 
Pansari, A. and V. Kumar (2017), Customer engagement: the construct, antecedents, and consequences, Journal of the Academy of Marketing Science, 45 (3), 294-311. 
Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. 
Beckers, S. F. M.,...
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Willemijn3
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Samenvatting
Summary articles week 7 Managing Customer Experience and Value
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--14april 20242023/2024
- Summary of the 2 articles of week 7 of MCEV, for RUG-students. 
The summarized articles are: 
Neslin, S. A., Gupta, S., Kamakura, W., Lu, J., & Mason, C. H. (2006). Defection detection: Measuring and understanding the predictive accuracy of customer churn models. Journal of marketing research, 43(2), 204-211. 
Risselada, H., Verhoef, P. C., & Bijmolt, T. H. (2010). Staying power of churn prediction models. Journal of Interactive Marketing, 24(3), 198-208. 
Summary of the other weeks are also a...
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Willemijn3
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Samenvatting
Summary articles week 4 Managing Customer Experience and Value
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--17april 20242023/2024
- Summary of the 3 articles of week 4 of MCEV, for RUG-students. 
The summarized articles are: 
De Haan, E., Verhoef, P. C., & Wiesel, T. (2015). The predictive ability o different customer feedback metrics for retention. International Journal of Research in Marketing, 32(2), 195-206. 
De Haan, E., Verhoef, P.C. and Wiesel, T. (2021). Customer Feedback Metrics for Marketing Accountability. Review of Marketing Research, (18), 49-74. 
Morgan, N. A., & Rego, L. L. (2006). The value of different cu...
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Willemijn3
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Samenvatting
Summary articles week 1 Managing Customer Experience and Value
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4.0(1)4.0111maart 20242023/2024
- Summary of the 4 articles of week 1 of MCEV, for RUG-students. 
 
The summarized articles are: 
Haenlein, M. (2017), How to date your clients in the 21st century: Challenges in managing customer relationships in today’s world, Business Horizons, 60 (5), 577-586. 
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96 
Oblander, E.S., S. Gupta, C.F. Mela, R.S. Winer, and D.R. Lehmann (2020), The past, present ...
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Willemijn3
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Samenvatting
Resume - Capturing value from Innovation 2022-2023
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---16juli 20232022/2023
- Summary of Articles & Lectures, 2022-2023, Pages 16 
 
Lecture 1: Introduction to Value Appropriation: Formal and Informal Protection Mechanisms 
- James, S. D., Leiblein, M. J., Lu, S. (2013), “How Firms Capture Value from their Innovations,” Journal 
of Management, 39(5): 1123–1155. 
- Sofka, W., de Faria, P., & Shehu, E. (2018). Protecting knowledge: How legal requirements to reveal 
information affect the importance of secrecy. Research Policy, 47(3), 558-572. 
- Schilling, M. (2010),...
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dimitrispoulidis
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Samenvatting
Summary all articles Digital Marketing Intelligence 2022-2023
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1.0(1)1.0650maart 20232022/2023
- Summary all articles Digital Marketing Intelligence 2022-2023 
 
- Chapman, C., Feit, E.M. (2019). Association Rules for Market Basket Analysis. 
- Kannan, P. K. and Hongshuang Li (2017). Digital marketing: A framework, review and research agenda. 
- Kukar-Kinney, M., Scheinbaum, A. C., Orimoloye, L. O., Carlson, J. R., & He, H. (2022). A model of online shopping cart abandonment: evidence from e-tail clickstream data. 
- Li, J., Abbasi, A., Cheema, A., & Abraham, L. B. (2020). Path to Purpos...
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ba2000
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Samenvatting
Summary Articles Capturing Value from Innovation
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--1564maart 20222021/2022
- Lecture 1: Introduction to Value Appropriation: Formal and Informal Protection Mechanisms 
• Giuri,P. Mariani, M., Brusoni, S., Crespi, G., Francoz, D. Gambardella, A., Garcia-Fontes, W., Geuna, A., Gonzales, R. Harhoff, D., Hoisl, K., Le Bas, C., Luzzi, A., Magazzini, L. Nesta, L., Nomaler, Ö., Palomeras, N., Patel, P., Romanelli, M., Verspagen, B. (2007), “Inventors and invention processes in Europe: Results from the PatVal-EU survey,” Research Policy, 36(8), 1107-1127. 
• James, S. D...
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noortjevdnk
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Samenvatting
Mandatory Literature Summary Capturing Value from Innovation (EBM738A05)
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3.0(1)3.01148maart 20222021/2022
- All Mandatory Literature from the Course Catalogue 2021/22: 
 
Giuri,P. Mariani, M., Brusoni, S., Crespi, G., Francoz, D. Gambardella, A., Garcia-Fontes, W., Geuna, A., Gonzales, R. Harhoff, D., Hoisl, K., Le Bas, C., Luzzi, A., Magazzini, L. Nesta, L., Nomaler, Ö., Palomeras, N., Patel, P., Romanelli, M., Verspagen, B. (2007), “Inventors and invention processes in Europe: Results from the PatVal-EU survey,” Research Policy, 36(8), 1107-1127. 
 
James, S. D., Leiblein, M. J., Lu, S. (2013)...
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robin_softball