MNM2605 Consumer Behaviour

University of South Africa

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MNM2605 Exam Study Notes. MNM2605 Exam Study Notes.
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    MNM2605 Exam Study Notes.

  • MNM2605 Exam Study Notes. MNM2605 - Consumer Behaviour. Defining customer behaviour Customer behaviour - A combination of activities and influences that occur before, during and after the purchase itself. Types of customers •Household customers •Business/Organisational customers Consumer Buying Behaviour versus Business Buying Behaviour Business/Organisational purchases are made for the purpose of: - Manufacturing other products and services, for example raw materials. -Reselling to...
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MNM2605 Exam Study Notes
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    MNM2605 Exam Study Notes

  • Introduction to consumer behaviour 1. Introduction The study of customer behaviour focuses on how individuals, groups and organisations select, buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants. 2. Defining customer behaviour Customer behaviour - A combination of activities and influences that occur before, during and after the purchase itself. Types of customers •Household customers •Business/Organisational customers Consumer Buying Beh...
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MNM2605 NOTES
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    MNM2605 NOTES

  • Chapter 1 Defining Consumer Behaviour Defined as a combination of activities and influences that occurs before, during and after the purchase itself. This implies that there are indirect influences on consumer decisions and that these involve more than the buyer and the seller. Kardes et al defines consumer behaviour as “all the consumer activities associated with the purchase, use, and disposal of goods and services, including the consumer’s emotional, mental and behavioural responses...
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MNM2605 – Consumer Behaviour
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    MNM2605 – Consumer Behaviour

  • MNM2605 – Consumer Behaviour Study Unit 1: Nature of Consumer Behaviour Customer behaviour: a combination of activities and influences that occur before, during and after the purchase itself. It’s all the consumer activities, including the emotional, mental and behavioural responses that precede, determine or follow these activities. Activities Customers Users Mental Selectors Businesses Physical Payers Types of customers Business: to manufacture other products, to resell to othe...
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