MNM2605 Consumer Behaviour
University of South Africa
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MNM2605 Exam Study Notes.
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---65oktober 20212021/2022
- MNM2605 Exam Study Notes. MNM2605 - Consumer Behaviour. Defining customer behaviour 
Customer behaviour - A combination of activities and influences that occur before, during and 
after the purchase itself. 
Types of customers 
•Household customers 
•Business/Organisational customers 
Consumer Buying Behaviour versus Business Buying Behaviour 
Business/Organisational purchases are made for the purpose of: 
- Manufacturing other products and services, for example raw materials. 
-Reselling to...
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$4.49 Meer Info
ExcelAcademia2026
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Tentamen (uitwerkingen)
MNM2605 Exam Study Notes
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---65oktober 20212021/2022A+
- Introduction to consumer behaviour 
1. Introduction 
The study of customer behaviour focuses on how individuals, groups and organisations select, 
buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants. 
2. Defining customer behaviour 
Customer behaviour - A combination of activities and influences that occur before, during and 
after the purchase itself. 
Types of customers 
•Household customers 
•Business/Organisational customers 
Consumer Buying Beh...
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$3.99 Meer Info
LOVELY01
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Samenvatting
MNM2605 NOTES
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---30september 20212021/2022
- Chapter 1 
Defining Consumer Behaviour 
Defined as a combination of activities and influences that occurs before, during and after the purchase itself. 
This implies that there are indirect influences on consumer decisions and that these involve more than the 
buyer and the seller. 
Kardes et al defines consumer behaviour as “all the consumer activities associated with the purchase, use, 
and disposal of goods and services, including the consumer’s emotional, mental and behavioural responses...
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$3.99 Meer Info
lectdenis
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Samenvatting
MNM2605 – Consumer Behaviour
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---37september 20212021/2022
- MNM2605 – Consumer Behaviour 
Study Unit 1: Nature of Consumer Behaviour 
Customer behaviour: a combination of activities and influences that occur before, during and after the purchase 
itself. It’s all the consumer activities, including the emotional, mental and behavioural responses that precede, 
determine or follow these activities. 
 Activities 
Customers Users 
 Mental Selectors 
Businesses Physical Payers 
Types of customers 
Business: to manufacture other products, to resell to othe...
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$3.99 Meer Info
lectdenis