Master Thesis

Vrije Universiteit Amsterdam (VU)

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Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters

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Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
5.0

(1)

5.0

4

45

February 2017

2009/2010
Masterscriptie over de rol van Virtual Customer Service Agents op de online service beleving
jaapvannes
$7.05 More Info