Company Service Insights

NHTV (NHTV)

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Alan Wilson, Valarie Zeithaml

1 documents

Alan Wilson, Valarie A. Zeithaml

1 documents

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Summary

CSI EXAM chapters 1, 5, 8, 9, 10 (5 same as chapter 2 in the fourth edition)
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March 2022

2021/2022
Services Marketing book chapter 1,5,8,9,10 of the 3rd edition of the book > this is the same as the chapters 1,2,8,9,10 in the 4th edition. It has pictures and explanations from the powerpoints of the CSI module. I used a lot of examples in my summary to make the material more clear for you. Written in english, it is not too difficult to understand.
esmee_hagenaar
$7.78 More Info

Summary

CSI Summary Chapters 1,5,8,9,10 of the 3th edition of the book
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17

March 2022

2021/2022
Services Marketing book chapter 1,5,8,9,10 of the 3rd edition of the book > this is the same as the chapters 1,2,8,9,10 in the 4th edition. It has pictures and explanations from the powerpoints of the CSI module. I used a lot of examples in my summary to make the material more clear for you. Written in english, it is not too difficult to understand.
esmeehagenaar
$7.78 More Info

Summary

Chapter 1,2,8,9,10 Services Marketing Summary
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13

March 2021

2020/2021
Summary of chapter 1,2,8,9,10 of the book Services Marketing: Integrating Customer Focus Across The Firm
maroasteeghs
$7.76 More Info