Pearson Edexcel • Business 2016 NQF

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision. Learning aim B: Investigate the methods used to improve customer service in a business B1 Monitoring and evaluating customer service provision • Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services pr...

*Certified Distinction Grade Work* Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. btec business level 3 national diploma

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P2 and M1 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 Analyse how legislation and regulation impacts on customer service provision in a selected business.

*Certified High Graded Work* Unit 5 International Business: M3 - Carry out a situational analysis on two countries a selected business may consider trading in. btec business level 3 national diploma

*Distinction Graded* Unit 8 Recruitment and Selection Process: D3 -Evaluate how well the recruitment and selection process complied with best practice, drawing reasoned conclusions as to how it will support your future career btec business level 3 national diploma

*Certified High Graded Work* Unit 8 Recruitment and Selection Process: M3 - Analyse the results of the process and how your skills development will contribute to your future success. btec business level 3 national diploma

*Certified High Graded Work* Unit 8 Recruitment and Selection Process: P6 - Prepare a personal skills development plan for future interview situations. btec business level 3 national diploma

*Certified High Graded Work* Unit 8 Recruitment and Selection Process: P5 - Complete a SWOT analysis on your performance in the interviewing activities Learning aim C: Reflect on the recruitment and selection process and your individual performance C1 Review and evaluation • Role-play activity. • Individual appraisal of own roles in being interviewed, interviewing and observing. • Review of communication skills. • Review of organisational ability. • Assessment of how the skills ac...

*Distinction Graded* Unit 8 Recruitment and Selection Process: D2 - Evaluate how well the documents prepared and participation in the interview activities supported the process for a job offer

*Certified High Graded Work* Unit 8 Recruitment and Selection Process: Contains both P4 and M2. P4: Participate in the selection interviews, as an interviewer and interviewee. And contains M2: In recruitment interviews, demonstrate analytical responses and questioning to allow assessment of skills and knowledge. B2 Interviews and skills • Communication skills required for interview situations: body language and listening skills, professional approaches, formal language, skills and at...