Pearson Edexcel • Travel and Tourism

draft of which involves explaining different types of communication

Describe communication and language needs and preferences of individuals

Analyse the choices available to inbound and outbound passengers as they journey through the key passenger handling processes at an airport, including the potential use of new technology and how these choices can enhance the passenger experience.

Analyse the potential impact on passengers who experience minor and major congestion situations

Explain how non-standard and irregular situations can cause major congestion or airport closure and explain the measures that can be taken to ease the congestion and potential impact on customers.

Plotting the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion

Plotting the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion

Customer service agent dealing with passengers ready to board a flight

Describing the processes after disembarkation that comply with legal and regulatory requirements

I will discuss how security and check-in processes at London Heathrow Airport ensure the safety and security of others by obeying legal and regulatory requirements.