Pearson Edexcel • Travel and Tourism

Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.

Goes into detail concerning the different needs of customers and how organisations assess them

Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.

Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.

Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.

Goes into detail concerning the needs and requirements of inbound and domestic tourist. Things concerning language barriers, budgets, destination requirements such as different types of attractions and how they appeal to the tourists.

This document looks into how factors are currently effecting and will be effecting the future of the travel and tourism industry. Weather, health, accessibility, products and services are looked into according to the affects of factors.

Goes into detail on the different accommodations, restaurants, transportation, sights and costs of a holiday to Penzance and how they attract UK tourists.

Looks into different scenarios concerning the needs of different tourist according to their family, language, budget and destination requirements.

M2 looks into things like check-ins and the internet and describes how they have had a big effect on the travel and tourism industry for example. D2 analyses the changes in trends and factors and how businesses have adapted to them such as British airways and how they have introduced new routes according to which destinations customers have gained interest in.