University of Central Florida

DMAIC - Answer A six-sigma process: Define: Clearly pronounce business problem, goal, business resources, etc. Measure: Establish current baselines as basis for improvement. Data collection, purpose of which to establish, process performance baselines. Analyze: Identify, validate, accept root cause for elimination. Improve: Identify, test and implement a solution to a problem. Control: Embed the changes, ensure stability. The 5 Whys?: - Answer Ask why at least 5 ti...

Module 7 - Answer Study Guide An index would help measure: - Answer Market penetration For ratios to be useful and meaningful, they should be? - Answer Calculated consistently from period to period The following are ratios regularly used for comparison: - Answer -Other companies in your industry -Internal goals -Prior periods (P.I.C) The following ratio is NOT regularly used for comparison: - Answer Other companies outside of your industry Type of ...

Which of the following is not a question that should be asked when evaluating external data? A. What is the provider's purpose in presenting the data? B. Is the data consistent with data from other sources? C. Does the data indicate the correct solution to the problem? - Answer C. Does the data indicate the correct solution to the problem? Which of the following will help address data limitations? A. Have others perform an independent evaluation of the data. B. Collect da...

Be willing" to a customer may mean _____. - Answer taking ownership of all incidents to closure A(n) ____ service desk responds to questions, distributes information, and handles incidents and service requests for its company's employees. - Answer internal Historically, service desks have been ____ centers, in which the budget items required to run the service desk are considered an expense to the company. - Answer cost In ITIL, which of the following is an examp...

"high quality data" from employee - Answer doing the work (conformance to standards) "high quality data" from client - Answer receiving the product (fitness of use) data relevance - Answer does the data meet the basic needs for which they were used? can the data be used for additional purposes? data accuracy - Answer what are likely to be the main variables of interest? how accurate does our data have to be to predict outcomes? data timeliness - An...

A Cover Letter is only used for a resume. (T/F) - Answer False Which of the following is the main purpose of an executive summary? -To help time starved managers efficiently review documents -To organize your thoughts as you write - To introduce the content of the report -To provide a more thorough analysis - Answer To help time starved managers efficiently review documents Which of the following belongs in your executive summary? -The recommended course of action...

C - Answer Which of the following should most likely be included in a problem statement? A. results of analysis B. "so whats" C. success criteria D. root causes D - Answer Asking "the question behind the question" is most likely related to what? A. the consequences of proposed solutions B. the assumptions that are being relied upon C. the root cause of the problem D. the motivation for asking the question C - Answer Viewing a problem "through a ...

Summary data for Benedict Construction Company's (BCC) Job 1227, which was completed in 2024, are presented below: Bid price $ 610,000 Contract cost: 2023 (244,000) 2024 (275,000) Gross profit: 91,000 Estimated cost to complete: 12/31/2023 $216,000 12/31/2024 $0 Assuming BCC recognizes revenue upon project completion, what would gross profit have been in 2023 and 2024 (rounded to the nearest thousand)? a. $42,782 | $48,218 b. $36,400 | $54,600 c. $74,277 | $16,723 d. $0 | $9...

The Content in the course review videos cover which exams? - Answer Exams 1-3; stated in first video. What form do firms use to report to the FCC annually? - Answer 10-K What form do firms use to report to the FCC quarterly? - Answer 10-Q What is the similarities and difference between 10-K and 10-Q? - Answer Both are forms that are reported to FCC ( Financial Statements): ~ 10-K is annual report ~10-Q is quarterly report There are ____ main financial statem...

Horizontal analysis - Answer (New - old)/old = answer as a percent change • Positive answer implies an increase • Negative answer implies a decrease Vertical analysis for income statements - Answer Item given/ net sales • Final answer is expressed as a percent Vertical analysis for balance sheets - Answer For assets: Item given (x) / total assets For liabilities or stockholders equity: Item given (x) / total liabilities + total stockholders equity • ...