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Analysis of How Newly Hired Nurses are Educated to Provide Customer Service (Complete Project)
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October 2024

2024/2025
As part of healthcare reform through the Affordable Care Act of 2010, hospitals across the United States are being held accountable for providing a positive patient experience and will lose up to 2% of their reimbursement by 2017 if they fail to reach targeted scores. The purpose of this quality improvement project was to review the process used by a Georgia hospital to educate newly-hired nurses about customer service expectations and to provide recommendations for process improvement. The...
Oldspice
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