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BUSINESS C215 - Operations Management Study Guide (WGU)
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27

July 2025

2024/2025
What is the total quality management philosophy? (Chapter Topic & Page Number: The Philosophy of TQM, 143-154; see also Table 5.3) Total quality management focuses on the root causes of quality issues and correcting them before they become issues. TQM expects to deliver products that meet customers expectations as well as continuously improves on them. What are the five definitions of quality? (Chapter Topic & Page Number: Defining Quality, 135-136) 1. Conformance to specifications How w...
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