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CHAPTER 4: TRAVELERS AND TOURISM EXAM QUESTIONS AND ANSWERS
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oktober 2025

2025/2026

A+
CHAPTER 4: TRAVELERS AND TOURISM EXAM QUESTIONS AND ANSWERS Tourism Services - ANSWER-what the tourism industry heavily relies on: the delivery of quality customer service; we are selling experiences Two Definitions of Service: - ANSWER-1. Services are actions; goods are material objects 2. Often accompanied by facilitating goods which support the service Serving Traveler Needs - ANSWER-- travel necessitates a variety of needs - goal of service suppliers is reaching, serving, and sat...
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