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WGU C846 Business of IT – Applications Exam Questions and Answers
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---9februari 20242023/2024A+
- WGU C846 Business of IT – Applications 
Exam Questions and Answers 
Recall Definitions (Two questions on Exam) -Answer--- 
Service -Answer-A means of enabling value co-creation by facilitating outcomes 
desirable to customers—without their having to manage cost and risk. 
Utility -Answer-A functionality offered by a product or service to meet a particular need. 
Warranty -Answer-An assurance that a product or service meets agreed-upon 
requirements. 
Customer -Answer-The person who defines s...
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KatelynWhitman
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WGU C846 Business of IT - Applications - Pre Assessment Questions and Answers Rated A+
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---12oktober 20232023/2024A+
- Which of these statements represents an objective of service level management? Define the 
level of service clearly and unambiguously. 
To which of the stakeholders is the delivery of service metrics most important? The customer 
Which of the following is the central repository of the IT organization's data, information, and 
knowledge? Service Knowledge Management System 
Only one person may be __________ for an activity. accountable 
The primary aim of Incident Management is to ensure a quick...
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ProfessorFrancis
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WGU C846 Business of IT - Applications Questions and Answers Rated A
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---18februari 20232022/2023A+
- WGU C846 Business of IT - Applications Questions and Answers Rated A 
Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on 
Who developed ITIL? The U.K. Government 
Which service lifecycle stage is considered to be the core of the lifecycle? Strategy 
Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level...
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BrilliantScores