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ITEC 462 Test 2 Guide 2026 (ULL - Muller) Questions and Answers | Latest Update for Supervision & Leadership

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Ace your ITEC 462 Test 2 at ULL with the most current guide for 2026! This essential study resource covers everything from performance appraisals and bias (like recency error) to leadership styles, employee motivation (Maslow, Theory X/Y), and the control process. Featuring actual exam questions with verified answers, this guide dives deep into topics like progressive discipline, absenteeism types, and the "hot stove" rule. Specifically tailored for Professor Muller's class, it's your key to understanding supervision and securing a guaranteed pass. Instant download available!

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ITEC 462 TEST 2 GUIDE 2026 QUESTIONS AND
ANSWERS | GRADED A+ | GUARANTEED PASS!!


A common form of bias is _____ =, when an appraiser relies too heavily on what
happened last week
- answer-recency

A common form of bias is ____, when an appraiser relies too heavily on what
happened last week instead of what happened over the course of the appraisal
period.
- answer-recency

Andrew received an increase in his salary after his recent performance appraisal
because his job performance was above average. What s this called
- answer-merit raise

As a new supervisor you are creating new departmental rules to ensure your team
accomplishes their goals. What are you doing?
- answer-establishing controls

Don is delivering a performance appraisal and is reviewing data of performance
with an employee. Which point of the performance appraisal is he satisfying?
- answer-correct below standard performance

During a performance review, an employee complains to you that his desk location
on the second floor is problematic bacause he walks with a cane and there isn't any
elevators...
- answer-accommodation of the physical and mental needs of the disabled and of
veterans

During a performance review, an employee complains to you that his desk location
on the second floor is problematic because the building has no elevator and he
walks with a cane. Which of the following is the legal implication of his
complaint?

, - answer-accommodation of the physical and mental needs of the disabled and of
veterans

During a performance review, an employee complains to you that she knows a
male coworker is getting paid more than she is for the same job....
- answer-equal pay for equal work

During a performance review, and employee complains to you that she knows a
male coworker is getting paid more than she is for the same job. Which of the
following is the legal implication of her complaint?
- answer-equal pay for equal work

Edgar's desk is cluttered with stacks of paper and scraps of notes. What is he
communication theough his non-verbal behavior?
- answer-he is disorganized

Employee benefits and good pay meets what type of employee need?
- answer-maintenance factors

Erika has been missing work more often ever since her recent poor performance
review. She also has been distant towards her supervisor. Which type of absentee is
she?
- answer-an escapee

Extending the boundaries of a job by adding different tasks at the same level of
experience is called ____?
- answer-job enlargement

Harry has explained to his team the expectations of the upcoming project. Which
step in the performance feedback process does this represent?
- answer-specify the desired outcomes

Helena just rewarded her team after the first draft completion of their project.
Which step in the performance feedback process does this represent?
- answer-immediately provide recognition for early evidence of results

Janice tends to engage too much control and treats employees as unimportant.
What is she motivated by?
- answer-power

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