Business Leadership

Business Leadership Exam Review the term for all the activities involved in developing and exchanging products business the customer of a service is often called a client anything that is bought or sold is called a product customers who purchase goods and services for their own use are called consumers ____ utility is added when a business changes the form of a good or a service to make it more useful form a ___ is anywhere buyers and sellers can meet to buy and se...

Business Leadership Exam Review Performance criteria and the new economy - Part of globalization meaning that the world is more connected than ever, with resources, products, and businesses being linked on a global scale. - Organizations are expected to do well in various areas, including being ethical, socially responsible, innovative, and developing their employees, not just focusing on traditional measures like profit. - High-performance leadership is crucial in this environment. Lead...

Business Leadership Exam Review prejudice display of negative irrational attitude towards women of minority (attitude) discrimination actively denies women/minority the full benefit of an organizational membership (actions) glass ceiling an invisible barrier limiting career advancement of women/minorities interdependence people/organizations/nations depending on each other globalization worldwide interdependence of resources, products, and business competition mana...

Business Leadership Exam Review What is management? The process of dealing with or controlling things or people. What are the levels of management? Top Managers, Middle Managers and First Line Managers What is the management process? Managers achieve high performance for their organizations by best utilizing its human and material resources. Functions of a manager Planning Organizing Leading and Controlling What is planning? The process of setting objectives and...

Business Leadership Exam Review Top Managers Responsible for the overall performance of an organization. Examples include President, CEO, and VP. Middle Managers In charge of relatively large departments or divisions within an organization. Examples include Regional or Plant Manager. First-Line Managers Responsible for leading a small work group of non-managers. Examples include Supervisor or Team Leader. Unity of Command Principle stating that each person should receive orde...

Business Leadership Exam Review Four functions of management planning, organizing, leading, controlling Katz's managerial skills - Technical (job-specific knowledge and techniques) - Human (ability to work well with people) - Conceptual (ability to think and express ideas) Mintzberg's managerial roles interpersonal roles, informational roles, decisional roles Classical management approaches scientific management, The scientific method consists of three steps: observation,...

Business Leadership Exam Review 4 Functions of a Manager Planning: What are the goals and how to achieve them Developing a vision/mission Who might lead Organizing: Tools needed/ how much is needed Determine a timeline How are we going to use our resources Leading: Inspire and motivate others (employees or customers) Controlling: Addressing conflict Analyzing effects: did we meet the goal Active Listening The process of taking action to help someone say exactly what he ...

Business Leadership Exam Review The individualism view of ethical behaviour is based on the belief of advancing long-term self-interests T Corporate strategy answers the question, "How can we best utilize resources to implement our business strategy? T The justice view of ethical behaviour focuses on treating people impartially and fairly according to guiding rules and standards. F Functional strategy, business strategy, and corporate strategy should be integrated in a means-...

Business Leadership Exam Review list some organizational changes regarding human resources in the new workplace Belief in human capital Demise of "command and control" Emphasis on technology Pre - eminence of technology Embrace of networking New workforce Expectation Concern for work life balance Focus on speed. What provides the ultimate foundation of organizational performance? People - What they know what they learn and what they do with it Intellectual capital - The share...

Business Leadership Exam Review The belief that one's own group is the center of everything, and that all others should be judged and evaluated by comparison to one's own group is known as __________: ethnocentrism An example of a normative theory of organizational behavior is that: Satisfying the goals of an organizations owners should take priority over satisfying the needs of its other members In communication, understanding is best understood to rest with the: Receiver ...