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C215 Operations Management Study Course pdf

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C215 - Operations ManagementCourse of StudyWeek 6ManagementPlanningReview: Chapter 12, Chapter 13, Chapter 14, and Chapter 16Final StepsOperations ManagementOperations management is the business function that plans, organizes, coordinates, and controlsthe resources needed to produce a company's goods and services. It includes qualitymanagement by establishing and measuring against organizational standards.Quality Management MethodsCustomer-defined quality can have a powerful impact on business....

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C215 • C215

C215_OA_study.docx

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1. Which definition used for quality evaluates how well a product performs its intended function? Fitness for use Support services Value for price paid Psychological criteria 2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality? Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality 3. Which total quality management (TQM) process consists of several published standards...

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